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Hospitality Operations Support Specialist
3 months ago
Sonder is dedicated to transforming the hospitality landscape and ensuring exceptional stays for all guests. Each property is uniquely designed, featuring a variety of rooms, suites, and apartments. Our mobile application empowers guests to seamlessly manage their stay, from check-in to checkout, making everything just a tap away. Our commitment to improvement is ongoing, and together, we can redefine the way people experience hospitality.
We seek an individual who embodies the essence of hospitality operations and is motivated by the chance to lead, inspire, and enhance a team dedicated to delivering outstanding guest experiences. Our diverse Sonder locations vary in size, style, and age, and we take pride in providing a service akin to that of a hotel. This is the responsibility you will embrace.
Life at Sonder
We strive to cultivate a workplace where employees can flourish. Our culture influences our decision-making, meeting conduct, communication, and interpersonal relationships. The way we collaborate is crucial to achieving the remarkable narrative we aspire to create. Our Leadership Principles are integral to our culture, guiding the values and actions of our team members. Each principle is central to our mission. Discover more about our Culture and Principles.
We are in search of trustworthy, diligent, and dependable housekeeping support agents to ensure the smooth operation of Sonder. Our houseperson plays a vital role in assisting the housekeeping team, ensuring they are well-equipped to work efficiently, thus guaranteeing a top-notch experience for every guest.
The Opportunity:
- Manage housekeeping supplies, including linens and terry cloths.
- Prepare kits and conduct inventory of housekeeping materials.
- Deliver linens and consumable kits to guest units or storage areas across the city.
- Collect soiled linens from guest units or storage areas.
- Organize and stock various storage areas throughout the city.
- Perform basic maintenance tasks daily, such as changing light bulbs, clearing drains, replacing batteries (for door locks, remotes, thermostats), checking furniture, and changing air and water filters.
- Report maintenance issues and items requiring repair.
- Execute deep cleaning tasks, including moving furniture, flipping mattresses, and high dusting.
- Ensure cleanliness of lobbies, office spaces, guest hallways, fitness centers, elevators, public restrooms, parking garages, stairwells, loading docks, and back-of-house areas in accordance with Sonder standards.
- Undertake special projects or assignments as needed.
- Utilize mobile technology to communicate with the team and report progress.
Who We Look For:
- A professional with a positive outlook, capable of working effectively both in a team and independently.
- Previous experience in housekeeping or inventory management is preferred.
- Willingness to learn and adopt new technologies, particularly mobile applications, to enhance job processes and communicate work progress.
- Physical stamina and mobility, including the ability to reach, kneel, and bend.
- Flexibility in scheduling, with openness to working evenings, weekends, and holidays.
- Capability to lift and carry items up to 50 pounds and stand or walk for extended periods.
- Reliable transportation is essential, with a willingness to travel between properties daily.
Benefits
We offer attractive employee travel perks for any Sonder location, along with competitive stock, health, and lifestyle benefits. Eligible employees may enjoy:
- Competitive compensation.
- Generous stock plan.
- Medical, dental, and vision insurance (where applicable).
- Flexible vacation policies.
- Wellness and volunteering days.
- Annual free credits and discounts for stays in Sonders.
- Workplace flexibility (for remote-specified positions only).
Learn More About Sonder
Equal Opportunity
We are an equal-opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable law. Embracing diversity is one of Sonder's Leadership Principles, ensuring that all employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
In our commitment to fostering an inclusive workplace, we have established employee resource groups aimed at promoting diversity, equity, and inclusion within our organization.
If you require reasonable accommodation in completing this application, interviewing, or participating in the employee selection process, please direct your inquiries accordingly.
