Customer Experience Representative

4 weeks ago

Guelph, Ontario, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly skilled Sales Associate to join our team at EMCO Corporation. As a Sales Associate, you will be responsible for providing expert product selection assistance and design advice to our customers.

Key Responsibilities

  • Assist customers in assessing their needs, directing their product selections, and closing the sale
  • Develop and build strong relationships with designers, home builders, and architects to grow profitable sales
  • Provide customers with quick and reliable quotes and accurate delivery dates
  • Meet or exceed monthly product-specific sales and gross profit targets
  • Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
  • Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers' expectations
  • Maintain product literature to ensure the most current information is available to customers
  • Drive showroom sales through promotions and maintaining display materials
  • Understand and follow all safety regulations at all customer locations as well as at the Profit Centre

Requirements

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 2 years of experience with customer service or sales; plumbing, kitchen, or bathroom showroom sales preferred
  • Valid driver's license with a clean driver's abstract
  • Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers' needs and promote the value-added services
  • Knowledge of kitchen and bath design trends
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Able to identify customer needs, provide solutions, and close the sale
  • Possess excellent project management skills
  • Able to learn and operate the applicable software system used to process orders
  • Intermediate math skills

Preferred Skills

  • Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
  • Experience using Trend and Eclipse

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a culture that prides itself in supporting our employees every step of the way.

What We Offer

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time

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