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Customer Experience Supervisor
3 months ago
Are you passionate about delivering exceptional customer experiences? At Spence Diamonds, we pride ourselves on creating memorable moments for our clients, particularly those celebrating love.
About Us: With over four decades of excellence, Spence Diamonds stands as a distinguished Canadian enterprise. Our innovative approach has established us as a leader in both diamond quality and customer satisfaction. We elevate the engagement ring shopping experience through transparent displays of exquisite designer pieces, paired with comprehensive diamond education. Our introduction of Spence Artisan Created Diamonds marks our commitment to providing ethical and sustainable options, ensuring we are the preferred choice for our clientele. Our team is the cornerstone of our success, and we strive to foster a vibrant and inclusive workplace that empowers our employees to flourish in their careers.
What We Provide:- Competitive salary packages
- Comprehensive health benefits for full-time employees
- Exclusive discounts for employees, friends, and family
- Diverse learning and development opportunities
- Special recognition gifts for work anniversaries, birthdays, and personal milestones
- Regular celebrations and employee incentive programs
- Team-building events and activities
- Career advancement opportunities within the organization
- Ongoing training, support, and mentorship
The Customer Experience Supervisor plays a pivotal role in managing administrative tasks, data entry, and financial accuracy within the store. This position serves as the primary point of contact for clients, both over the phone and in-person.
- Welcome clients, manage transactions, respond to incoming calls and emails, assist with store maintenance, and support Sales Consultants and Management as required.
- Collaborate closely with Store Leadership to ensure operational standards are upheld.
- Respond efficiently and professionally to all company-related correspondence.
- Oversee the training and development of Sales Support Associates, ensuring compliance with company policies.
- Implement performance management processes for part-time associates in conjunction with the Store Director.
- Develop and manage monthly schedules for Sales Support Associates, ensuring compliance with allocated hours.
- Facilitate the recruitment and onboarding of new Sales Support team members, ensuring comprehensive training.
- Address customer feedback and complaints promptly and professionally, adhering to company guidelines.
- Maintain operational functions of the store effectively.
- Manage shipping and receiving of inventory, following company inventory control guidelines.
- Conduct physical inventory counts and report discrepancies to management.
- Assist Store Leadership in maintaining safety and loss prevention protocols.
This full-time role requires a commitment of 40 hours per week, with flexibility for evening and weekend shifts.
Qualifications:- Strong organizational skills with the ability to manage multiple tasks.
- Detail-oriented with excellent problem-solving abilities.
- Effective time management skills and the ability to prioritize tasks.
- Proficient in Microsoft Office Suite.
- Outstanding written and verbal communication skills.
- Minimum of 1 year of customer service experience.
- At least 1 year of administrative or reception experience.
- 1+ years of management or supervisory experience.
$21.00 per hour
