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Retail Operations Supervisor

3 months ago

Whistler, British Columbia, Canada The Great Glass Elevator Candy Shop Full time
Position Overview

The Great Glass Elevator Candy Shop is seeking a dedicated Retail Operations Supervisor to oversee daily activities within our vibrant retail environment. This role is crucial in ensuring smooth operations and exceptional customer service.

Key Responsibilities
  • Staff Management: Assign tasks to sales personnel and manage their daily activities.
  • Recruitment and Training: Hire new staff and facilitate their training to ensure they meet our service standards.
  • Inventory Management: Organize and maintain stock levels, ensuring the availability of merchandise.
  • Sales Oversight: Monitor sales activities and prepare reports on sales performance and staffing matters.
  • Customer Relations: Address customer inquiries and resolve complaints effectively.
  • Merchandise Orders: Place orders for new products and authorize returns as necessary.
  • Scheduling: Create and manage work schedules for staff to meet operational needs.
Work Environment

This position is set in a fast-paced retail setting that requires the ability to work under pressure and meet tight deadlines. The role involves a combination of sitting, standing, and walking, with extended periods of standing.

Qualifications
  • Education: No formal degree required.
  • Experience: 1 to 2 years of supervisory experience in a retail environment.
Personal Attributes

The ideal candidate will possess:

  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Reliability and a strong sense of organization.
  • A client-focused approach and the ability to work collaboratively as part of a team.
  • Flexibility to adapt to changing circumstances.
Benefits
  • Health Care: Comprehensive health care plan.
  • Other Benefits: Additional benefits available.
  • Employment Duration: Permanent position.
  • Work Hours: 30 to 40 hours per week.