Technical Support Team Lead

2 days ago


Mississauga, Ontario, Canada Code Guru Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Code Guru. As a Technical Support Supervisor, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and leading a team of technical support analysts. If you have a passion for technology and a strong desire to lead a team, we encourage you to apply for this exciting opportunity.", "ul": [{"li": "Provide technical support to clients via phone, email, or in-person"}, {"li": "Troubleshoot and resolve complex technical issues"}, {"li": "Lead a team of technical support analysts"}, {"li": "Develop and implement technical support processes and procedures"}, {"li": "Collaborate with other departments to ensure seamless delivery of technical support services"}], "h2": "Requirements", "ul": [{"li": "Bachelor\u2019s degree in Computer Science or related field"}, {"li": "2+ years of experience in technical support or related field"}, {"li": "Excellent communication and leadership skills"}, {"li": "Ability to work in a fast-paced environment"}, {"li": "Knowledge of ITIL framework"}], "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package"}, {"li": "Opportunity to work with a dynamic and growing company"}, {"li": "Collaborative and supportive work environment"}, {"li": "Professional development opportunities"}]}



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