Front Desk Representative

3 days ago


Brampton, Ontario, Canada Visa4UInc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Visa4UInc. as a key member of our front office staff. The successful candidate will be responsible for providing exceptional customer service, managing guest arrivals and departures, and maintaining accurate records of room assignments and reservations.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Reservations: Process group arrivals and departures, take, cancel, and change room reservations.
  • Customer Service: Investigate complaints and claims, resolve issues, and provide assistance to guests with special needs.
  • Administrative Tasks: Maintain an inventory of vacancies, reservations, and room assignments, and follow emergency and safety procedures.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year.
  • Skills: Attention to detail, fast-paced environment, client focus, efficient interpersonal skills, excellent written communication, flexibility, organized, reliability, and team player.
Work Environment

The Front Desk Agent will work in a fast-paced environment with a high level of customer interaction. The successful candidate must be able to work effectively in a team and maintain a high level of professionalism at all times.

What We Offer
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 32.5 hours per week.


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