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Medical Office Coordinator

1 month ago

Thornhill, Ontario, Canada KMH Cardiology Centres Inc. Full time
About KMH Cardiology Centres Inc.

We are a leading provider of high-quality healthcare services in the GTA and South Western Ontario region, with 10 clinics dedicated to delivering exceptional patient care.

Our mission is to set new standards in healthcare delivery, providing comprehensive, efficient, and cost-effective services with a commitment to high-quality patient care.

We are a progressive organization with a team passionate about healthcare, comprised of clinical, clinical support, and business roles with an entrepreneurial approach.

The Role

We are seeking a Part-Time Medical Receptionist to join our team at our busy clinic in Markham. As a key member of our reception team, you will be the first point of contact for patients and visitors, providing a positive service experience and ensuring a smooth clinic flow.

The ideal candidate will have 1 year of medical office experience, with a strong understanding of medical terminology and proficiency in technology, including MS Office and EMR systems.

You will be responsible for scheduling and confirming patient appointments, managing patient check-ins and departures, and maintaining accurate patient records.

As a team player, you will collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently.

Key Accountabilities
  • Provide a positive service experience to patients and visitors
  • Meet and achieve KPI and performance goals
  • Optimize clinic capacity
  • Manage patient check-ins, departures, enquiries, and phone calls
  • Accurately register patients by obtaining complete demographics, insurance information, and consent
  • Schedule and confirm patient appointments and follow-ups
  • Respond to patient inquiries in a courteous and empathetic manner
  • Maintain attention to detail for all medical records
  • Follow best practices in confidentiality and privacy of medical information
  • Maintain a clean and organized reception area
Requirements
  • 1 year medical office experience
  • Cardiology practice and clinic experience is an asset
  • Education/diploma in medical office administration
  • Demonstrated high-quality, compassionate, customer-centered experience
  • Proven ability to work proficiently and independently in a busy, fast-paced environment
  • Ability to establish priorities and achieve objectives with minimal supervision
  • Strong verbal and written communication skills
  • Superior telephone etiquette
  • Strong understanding of medical terminology
  • Proficiency in technology, including MS Office and EMR systems
  • Excellent time management and organizational skills
  • Ability to deal with sensitive information with a high degree of privacy and diplomacy
What We Offer

We offer a competitive rate, Work Perks, KMH Fit wellness initiatives, and the opportunity for growth.

This is a Part-time position for 2-3 days per week, scheduled during the following shifts:

Monday: 2:00 pm-10:00 pm

Wednesday: 2:00 pm-10:00 pm

Thursday: 2:00 pm-10:00 pm

Friday: 2:00 pm-10:00 pm

Sunday: 6:00 am-10:00 pm or 2:00 pm-10:00 pm

For the initial 3 months of the position, full-time hours are preferred for training and leave coverage.

This role reports to the Reception Team Lead.