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Bilingual Team Leader, Implementation Specialist

2 months ago

NiagaraontheLake, Ontario, Canada Medavie Blue Cross Full time
Job Title: Bilingual Team Leader, Implementation Specialist

Medavie Blue Cross is seeking a highly skilled and experienced Bilingual Team Leader, Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for leading the implementation of new clients, ensuring a smooth and consistent client installation process, and delivering a positive first impression with new clients.

Key Responsibilities:
  • Manage the day-to-day needs of the team and our clients
  • Provide coaching to individuals on performance goals and quality results
  • Support the career development and learning opportunities of team members
  • Ensure key performance indicators of productivity and accuracy are achieved
  • Identify processes to maximize overall efficiency of the department and drive results
  • Work collaboratively with support services teams to achieve corporate and operational targets
  • Represent the team at meetings and build/maintain relationships within the department and other business units
  • Hold regular team meetings and manage remote teams
  • Responsible for the hiring process of new employees
  • Occasionally participate in finalist presentations with prospective clients
Required Qualifications:
  • Post-secondary education in business or marketing, project management
  • 3-5 years of leadership experience in sales or operations management, preferably in the insurance industry
  • Strong computer skills, including an excellent working knowledge of the Microsoft Suite of products (Excel, Word, PowerPoint)
  • Bilingualism is mandatory
  • Strong coaching, communication, and presentation skills
Leadership Accountabilities:
  • Fosters a climate of transparency, trust, and respect with employees, key partners, and stakeholders
  • Leverages skills and abilities to build a cohesive team to ensure consistency in front-line execution
  • Follows through on commitments and establishes regular and comprehensive exchange of ideas with passion and commitment
  • Holds employees accountable for living the values and their performance and deals with ineffective performance
  • Works to ensure that employees have the tools and job-specific skill sets to do their jobs
  • Manages quality and productivity of employee's work
  • Implements process improvements to achieve operating efficiencies and value for money
Other Competencies:
  • Customer Focus: Dedicated to meeting the expectations and requirements of our customers; establishes and maintains effective relationships
  • Negotiating: Ability to negotiate skillfully in tough situations with both internal and external clients
  • Problem Solving: Uses logic and methods to solve difficult problems with effective solutions

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.