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Store Operations Manager
2 months ago
Carré Blanc Canada is a leading specialist in home linens, known for its passion for artistic expression and the creation of exclusive collections. Our dedicated team of stylists and designers work tirelessly to imagine new collections, invent innovative uses, and ignite new desires for every corner of the home.
As a prominent presence in Canada for over 29 years, Carré Blanc Canada is a blank canvas on which we can freely express ourselves and showcase our inspirations. A white square or blank canvas is permission to create.
Job SummaryWe are currently seeking a Store Manager for our store on St Denis Street in Montreal, Quebec. The successful candidate will be responsible for ensuring sales efforts align with and support organizational strategy, achieving budgeted sales volumes, and developing and optimizing stock turnover, margin, and customer base.
Key Responsibilities- Sales and Revenue Growth
- Ensure sales efforts align with and support organizational strategy
- Be accountable for achieving budgeted sales volumes
- Store Operations
- Develop and optimize stock turnover, margin, and customer base
- Maintain the store and in-store presentation
- Customer Service and Experience
- Deliver and train staff on exceptional Customer Service
- Maintain the highest level of customer experience in the store
- Team Management
- Manage sales staff
- Develop budgets and set goals for team members
- Communication and Promotions
- Manage communication and promotional operations
- Monitor and steer key trade indicators
- Inventory and Order Management
- Manage order and stock management
- Handle documents for proper accounting follow-up
- Recruit and mentor sales staff
- Train new team members
- Lead and develop employees' career aspirations
- Foster cohesion, team spirit, and promote curiosity, diversity, and collaboration within the team
- Post-secondary education in Business Management (an asset)
- 3+ years of experience in People Management
- 5+ years of Retail experience
- Experience working in a multi-channel (direct/indirect) environment, with e-commerce experience being an asset
- Bilingual in English and French
- Excellent interpersonal skills
- Rigorous, results-oriented, and always striving for excellence
- Entrepreneurial spirit and ability to embrace change
- Committed, proactive, and passionate about retail and customer service
