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User Experience Specialist

2 months ago


Calgary, Alberta, Canada Allied REIT Full time
About the Role

Allied REIT is seeking a skilled User Experience Partner to join our team in Calgary. As a key member of our team, you will play a vital role in cultivating an engaging user experience for our tenants, enabling us to deliver on our mission to provide knowledge-based organizations with urban environments that foster creativity and connectivity.

Key Responsibilities
  • Manage user inquiries and concerns, including billing issues, accounts receivable, and lease administration.
  • Maintain and track service contracts and fee schedules.
  • Oversee parking processes, ensuring compliance and resolving issues.
  • Provide timely and accurate AR and AP reporting.
  • Assist in the development of asset plans and ESG initiatives.
  • Coordinate vendor work and liaise with Technical Services team members.
  • Collaborate on user appreciation ideas and events, waste reduction initiatives, and tenant survey requirements.
  • Provide exceptional customer service to users, vendors, and colleagues.
  • Build strong relationships with users through regular interactions and Allied's User Engagement Program.
  • Ensure timely completion of property-related information requests and filing.
  • Assist during emergencies and maintain emergency plans.
  • Support Property teams with user-focused communications, projects, and programs.
  • Embody and support Allied's safety and security program.
Requirements
  • At least 2 years' customer service, hospitality, or administrative experience.
  • Previous Yardi experience is an asset.
  • Exceptional customer service skills.
  • Strong verbal and written communication and people skills, including relationship-building.
  • Strong computer skills with excellent knowledge of MS Excel and MS Word.
  • Strong organization and multi-tasking skills.
  • Ability to work under pressure in a fast-paced environment.
  • Team player attitude.
About Allied REIT

Allied Properties REIT (TSE:AP.UN) is a leading owner and operator of distinctive urban workspace in Canada's major cities. We provide knowledge-based organizations with urban environments that foster creativity and connectivity. We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity, and inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability, and socioeconomic background.