Customer Service Representative
2 months ago
Job Title: Support Specialist
Location: Calgary, AB
Company: beBee Professionals
Job Description:
We are seeking a highly skilled and experienced Support Specialist to join our team at beBee Professionals in Calgary, AB. As a Support Specialist, you will be responsible for providing exceptional technical assistance to our customers and internal teams.
Key Responsibilities:
- Provide timely and efficient technical support to customers and internal teams
- Troubleshoot and resolve customer inquiries in a professional and courteous manner
- Develop and maintain a deep understanding of our products and services to effectively address customer needs
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with industry trends and best practices in customer service and technical support
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 2 years of experience in a customer service or technical support role
- Excellent communication and problem-solving skills
- Knowledge of customer service principles and practices
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
- Knowledge of customer relationship management (CRM) software
Benefits:
- Competitive salary
- Comprehensive benefits package
- Flexible work schedule
- Professional development opportunities
- A positive and collaborative work environment
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