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Customer Solutions Specialist

2 months ago

Markham, Ontario, Canada Jonas Software UK Full time

About Jonas Software UK

Jonas Software UK is a leading provider of enterprise management software solutions to the construction industry.

Job Summary

We are seeking an ambitious and motivated individual to join our Software Support Team in the Construction Division as a Customer Solutions Specialist.

Key Responsibilities

  • Provide exceptional customer service and support to clients in the construction industry.
  • Use listening and problem-solving skills to effectively troubleshoot client issues.
  • Have the ability to keep composure under stressful situations.
  • Harness time management skills to effectively and efficiently resolve multiple client issues.
  • Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer-focused.
  • Serve as primary support liaison between clients and Jonas Software UK.
  • Keep clients informed of progression with issues and provide follow-up as necessary.
  • Collaborate with other departments or offices as necessary to expedite resolutions.
  • Promote and maintain a high-quality, professional, service-oriented company image among clients.
  • Assist with testing of the construction product.

Requirements

  • Experience in accounting-based applications preferably in construction, service, and/or related industries is a definite asset.
  • Customer service experience preferably in the software industry is preferred.
  • An accounting degree and/or experience is preferred.
  • Proven ability to meet deadlines.
  • Proven ability to problem-solve and teach others.
  • Excellent organizational, time management, and customer service skills.
  • Excellent command of the English language (spoken and written).

About Jonas Software UK

Jonas Software UK is the leading provider of enterprise management software solutions to the construction industry. We are a dynamic, empowering, and motivated team of self-starters who enjoy working in a fast-paced environment. We are committed to providing exceptional customer service and support to our clients.