Prepared Foods Department Supervisor

4 weeks ago

Burnaby, British Columbia, Canada Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and experienced Prepared Foods Department Supervisor to join our team at Whole Foods Market. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of the prepared foods department, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Supervise and delegate tasks to prepared foods team members to ensure seamless department operations.
  • Collaborate with the prepared foods trainer to develop and implement training programs that foster a high-performance team and minimize turnover.
  • Assist in the training of new team members, utilizing learning checklists and training materials to ensure a smooth onboarding process.
  • Maintain a clean, well-stocked, and properly rotated department, adhering to company standards and regulatory requirements.
  • Open and close the department according to established procedures, ensuring a seamless customer experience.
  • Ensure all team members receive necessary breaks and communicate concerns to the team leader and associate team leader.
  • Set and achieve the highest standards of retail execution, fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintain awareness of customer flows and needs, directing team members as necessary to satisfy and delight customers.
  • Select, train, develop, mentor, motivate, and counsel team members to sustain a high-performance team and minimize turnover.
  • Provide timely, thorough, and thoughtful performance evaluations, consistently communicating and modeling WFM vision and goals.
Requirements
  • Extensive knowledge of prepared foods team procedures and policies.
  • Strong demonstrated organizational and time management skills.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Product knowledge.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.
Preferred Qualifications
  • 12+ months retail experience.
Working Conditions
  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in wet and dry conditions.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
  • May require use of ladders.

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