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Vice President of Client Relations

3 months ago

Old Toronto, Ontario, Canada Citco GSGS Full time

About Citco

Citco stands as a premier provider in fund services, corporate governance, and associated asset management solutions, boasting a workforce across 50 global offices. With over $1.8 trillion in assets under administration, we are committed to delivering comprehensive solutions and outstanding service tailored to our clients' requirements.

For further insights into Citco, please visit our website.

About the Team & Business Line:

Fund Administration represents the cornerstone of Citco's operations, with our alternative asset and accounting services recognized as among the best in the industry. Our ongoing investment in education and technological advancements ensures our team is well-equipped to provide a seamless client experience.

As a vital member of our Client Services - Single Manager team, you will collaborate with some of the industry's most skilled professionals to deliver award-winning services for intricate fund structures that our clients can rely on.

Qualifications

About You:

  • You possess a degree in Accounting or a Finance-related field and/or are pursuing a professional accounting qualification.
  • You exhibit strong analytical skills with a deep understanding of business processes, accounting, and allocation systems.
  • You have 8-10 years of experience in Financial Services and/or the hedge fund sector.
  • You demonstrate a genuine interest in financial markets and the hedge fund landscape.
  • You possess proven leadership capabilities along with exceptional communication skills.
  • You are proficient in Microsoft Office (advanced Excel & PowerPoint) and Outlook.
  • You have at least 2 years of formal experience in people management or leadership roles.
  • You can effectively manage multiple tasks and prioritize your time efficiently.
  • You thrive under pressure in a demanding environment.
  • You are skilled in Microsoft Applications (Word, Excel, PowerPoint, etc.).
  • You are open to business travel to engage with clients.

Our Benefits

Your well-being is paramount to us and integral to our success. We offer a variety of benefits, training, educational support, and flexible working arrangements to help you succeed in your career while balancing personal commitments. Inquire about specific benefits available in your region.

We value diversity and prioritize the recruitment of individuals from varied backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Responsibilities

Your Role:

As a Vice President within the Client Services team, your responsibilities will include:

  • Gaining a thorough understanding of Citco's business lines and associated product/service offerings while identifying opportunities for relationship expansion through cross-selling.
  • Effectively communicating clients' needs to various Citco business functions, operational, and support teams.
  • Facilitating effective internal communication across all Citco business lines to ensure a seamless client experience.
  • Leading strategic discussions with clients and negotiating service level agreements (SLA). Monitoring and managing client SLAs and operational deliverables.
  • Staying informed about industry and regulatory developments, recognizing new growth opportunities.
  • Building professional relationships with clients and other key internal/external stakeholders.
  • Overseeing the integration of new clients and coordinating new launches for existing clients.
  • Collaborating with the Client Services Management team to deliver presentations to current and prospective clients.
  • Participating in and leading projects related to the ongoing evolution of the business.
  • Analyzing client profitability and accounts receivables, addressing any negative trends.
  • Working closely with the Operations team to identify process improvement opportunities and system enhancements aimed at reducing operational risk and increasing efficiency.
  • Reviewing risk logs and supporting, coordinating, and communicating incident resolutions as necessary.
  • Leading operational due diligence reviews and client visits.
  • Preparing and presenting reports for Board of Directors meetings, Key Performance Indicator (KPI) reports, and client scorecards.
  • Conducting periodic risk assessments and peer reviews of clients.
  • Maintaining client status, commentary, and updates in internal CRM tools.
  • Providing training and supervision to Managers within the Client Services team.