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Technical Support Specialist

2 months ago

Oakville, Ontario, Canada web tech pro Full time
Job Title: User Support Technician

We are seeking a highly skilled and experienced User Support Technician to join our team at Web Tech Pro. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring their technical needs are met.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Provide expert advice and training to users on computer systems, software, and network configurations.
  • Collaborate with other technical teams to resolve complex technical issues and improve overall system performance.
  • Develop and maintain technical documentation and knowledge base articles to support user queries.
  • Participate in the design and implementation of new technical solutions and processes to improve user experience.
Requirements:
  • Associate Computing Professional (ACP) certification or equivalent experience.
  • Strong knowledge of computer systems, software, and network configurations.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • High level of accuracy and attention to detail.
Preferred Qualifications:
  • Cisco certified network associate.
  • IBM Certification.
  • Network+ Certification.
  • Unix, JavaOS, and.NET programming skills.
Work Environment:

Our team works in a fast-paced environment with tight deadlines. You will be required to work independently and as part of a team to resolve technical issues and improve system performance.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced User Support Technician looking for a new challenge, please submit your application.