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Food Service Team Lead

2 months ago

Vaughan, Ontario, Canada CoCo Fresh Tea & Juice Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at CoCo Fresh Tea & Juice. As a key member of our management team, you will be responsible for overseeing the daily operations of our café, ensuring exceptional customer service, and leading a team of food service counter attendants and food preparers.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food
    • Train staff in job duties, sanitation, and safety procedures
    • Establish methods to meet work schedules and ensure efficient workflow
  • Customer Service
    • Ensure that food and service meet quality control standards
    • Address customers' complaints or concerns in a professional and courteous manner
  • Operations and Administration
    • Prepare budget and cost estimates
    • Maintain records of stock, repairs, sales, and wastage
    • Prepare and submit reports to management
  • Team Management
    • Supervise and check assembly of trays
    • Establish work schedules and ensure adequate staffing levels
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate
    • 2 years to less than 3 years of experience in a food service environment
  • Work Environment
    • Fast-paced environment with frequent customer interactions
    • Standing for extended periods
  • Personal Qualities
    • Excellent oral communication and interpersonal skills
    • Client-focused and team-oriented
    • Ability to work under pressure and adapt to changing situations
Benefits
  • Financial Benefits
    • Gratuities
    • Permanent work term
    • 35 to 44 hours per week
  • Language
    • English