Receptionist at Hospitality Inn Hotel

4 weeks ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
Position Overview

The Hospitality Inn Hotel is seeking a dedicated Front Desk Agent to provide exceptional service to our guests. This role is crucial in ensuring a smooth and welcoming experience for all visitors.

Key Responsibilities
  • Guest Registration: Welcome arriving guests and manage room assignments efficiently.
  • Reservation Management: Handle group arrivals and departures, including taking, modifying, and canceling reservations.
  • Information Provision: Offer detailed information regarding hotel amenities and local attractions.
  • Payment Processing: Manage guest check-outs, calculate charges, and process payments accurately.
  • Inventory Maintenance: Keep track of room availability, reservations, and assignments.
  • Emergency Procedures: Adhere to safety protocols and emergency procedures.
  • Clerical Support: Perform various administrative tasks such as faxing, filing, and photocopying.
  • Communication: Answer phone calls and relay messages promptly.
  • Special Assistance: Provide support to guests with special needs.
  • Customer Service: Deliver outstanding service to enhance guest satisfaction.
Work Environment

This position is set in a fast-paced environment, requiring strong interpersonal skills and a commitment to reliability.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: Training will be provided; prior experience is an asset.
  • Work Hours: 35 to 40 hours per week.
  • Language: Proficiency in English is required.
Personal Attributes
  • Dependable and trustworthy
  • Efficient interpersonal skills
  • Adaptable and flexible


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