Hotel Operations Supervisor

2 months ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Hospitality Inn Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and maintenance personnel.
    • Provide guidance and training to staff members to ensure they have the skills and knowledge needed to perform their duties effectively.
  • Operations Management
    • Oversee the operation of hotel systems, including front desk, housekeeping, and maintenance systems.
    • Ensure that all hotel facilities and equipment are properly maintained and in good working order.
  • Customer Service
    • Ensure that all guests receive exceptional service and that their needs are met promptly and efficiently.
    • Respond to guest complaints and resolve issues in a professional and courteous manner.
  • Administrative Tasks
    • Manage hotel budgets and financial reports.
    • Coordinate with other departments to ensure that hotel operations run smoothly and efficiently.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Work Experience
    • 1 year to less than 2 years of experience in a hotel management or supervisory role
  • Skills and Abilities
    • Strong leadership and supervisory skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and make decisions quickly
    • Ability to maintain confidentiality and handle sensitive information
Working Conditions

The Hotel Operations Supervisor will work in a fast-paced environment with frequent interruptions and deadlines. The position requires the ability to work under pressure and maintain a high level of professionalism at all times.

Personal Suitability
  • Dependability
  • Efficient Interpersonal Skills
  • Flexibility
  • Organized
  • Team Player


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