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Process Analyst

2 months ago

Old Toronto, Ontario, Canada ProViso Staffing Full time
{"h3": "Job Summary"}

This role is responsible for overseeing the incident management process to ensure that ITSM processes are executed in a controlled and authorized manner, in compliance with governing regulations, client's standards, policies, processes, and procedures.

{"h3": "Key Responsibilities"}
  1. Create and maintain documentation, including training, governance, process analysis, and work with business stakeholders, platform team, and representatives from CIO areas to identify and document process improvements.
  2. Process Ownership/Continuous improvement, including leadership, people and non-people leadership skills, reporting & analytics design, KPIs, Metrics, project work / leadership, and support the department initiatives during development and execution.
  3. Community engagement and outreach, including work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to Champion ITSM culture and practices, help with internal and external communication, improves transparency and radiate information, and understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
{"h3": "Requirements"}
  • 5-7 years of experience as an analyst.
  • Experience in a technical domain such as software development, system administration/operations, reliability and performance engineering, process engineering, resilience engineering, etc.
  • Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
  • Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc.
  • Fluency in English is a must.
{"h3": "Nice to Have"}
  • Spanish is an asset.
  • Advanced knowledge of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
{"h3": "Education"}

Undergraduate Degree in Computer Science, Computer Engineering, or technical equivalent.

{"h3": "Selection Process"}
  • 1st round – teams – 30 mins – HM (Mildly technical)
  • 2nd round - teams – 1 Hr – Panel (Technical)
{"h3": "What We Offer"}

ProViso Staffing offers a challenging and rewarding work environment, opportunities for professional growth and development, and a competitive compensation package.

{"h3": "How to Apply"}

Please submit your application, including your resume and cover letter, to [insert contact information].