Service Designer

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: Service Designer

Job Summary:

Tangerine is seeking a Service Designer to join our team. As a Service Designer, you will be responsible for leading projects from initial research and documentation to the development of insights, hypotheses, maps, and problem statements to deliver strategic roadmaps for the business.

Key Responsibilities:

  • Apply a range of quantitative and qualitative research methods to deliver strategic insights and recommendations.
  • Collaborate with cross-functional teams to evaluate concepts and monitor the implementation of solutions.
  • Develop and maintain end-to-end customer experience journeys.
  • Mentor a team of analysts and service designers to elevate their human-centered and strategic approach.
  • Support the development of the team's annual priorities aligned to the bank's purpose and goals.

Requirements:

  • Bachelor's Degree in a related field.
  • 5-7 years of experience in design research, service design, CX strategy, innovation strategy, or a closely related field.
  • 3+ years of experience applying Design Thinking principles.
  • 3+ years of experience in an agile environment.
  • 2+ years of experience in Service Design.
  • Working knowledge of user interface best practices for web, mobile, tablet sites, and apps.

Location: Canada, Ontario, Toronto

Tangerine is an equal opportunities employer and welcomes applications from diverse candidates. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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