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Service Desk Lead

2 months ago

Coquitlam, British Columbia, Canada Accoravillage Full time
Service Desk Lead Job Description

At Accoravillage, we are dedicated to enhancing the wellbeing of our customers through research, development, and delivery of effective nutritional products. We are seeking a skilled Service Desk Lead to join our team and lead the Service Desk.

Key Responsibilities:
  • Foster a continuous improvement environment to ensure the team has what they need to perform their jobs.
  • Automate and build workflows within ITSM to streamline processes.
  • Lead projects and research new tools to improve service delivery.
  • Ensure the team meets KPIs with great customer service.
Requirements:
  • 5+ years of experience working on a service desk using ITSM tools.
  • Experience leading and mentoring a team, and overseeing projects.
  • Experience with the Microsoft suite including O365, Azure, Active Directory, Intune.
  • ITIL Certification.
What We Offer:
  • The freedom to research and implement new tools and technologies.
  • The opportunity to lead a team and be responsible for technical aspects.
  • Great growth opportunities within the role and the company.
  • Learning and development opportunities, paid for by Accoravillage.
  • Great healthcare benefits and vacation days.
  • Employee appreciation events and recognition programs.