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Front Desk Associate
2 months ago
We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Smuggler's Cove Inn. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:- Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
- Customer Service: Provide information on hotel facilities and services, resolve complaints and claims, and offer general information about points of interest in the area.
- Front Desk Operations: Process guests' departures, calculate charges, and receive payments, maintaining an inventory of vacancies, reservations, and room assignments.
- Communication: Answer telephone calls and relay messages, assist clients/guests with special needs, and provide customer service.
We are committed to creating a welcoming work environment for all employees and guests. Our hotel supports various initiatives, including:
- Accessible Recruitment: We apply inclusive recruitment policies that accommodate persons with disabilities.
- Cross-Cultural Training: We provide diversity and cross-cultural training to create a welcoming work environment for newcomers, refugees, and visible minorities.
- Youth Employment: We participate in government or community programs that support youth employment and offer mentorship opportunities.
- Veterans Support: We offer flexible onboarding options and support Veterans in translating their military skills into the civilian job market.
Join our team and contribute to creating a positive and inclusive work environment at Smuggler's Cove Inn. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.