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Client Service Specialist, Scotia iTRADE

2 months ago

Toronto, Ontario, Canada Banque Scotia Full time
About the Role

As a Client Service Specialist at Banque Scotia, you will be part of a dynamic team that provides exceptional customer service to our clients. You will be responsible for responding to client inquiries, resolving issues, and providing solutions to meet their needs.

Key Responsibilities
  • Client Communication
    • Respond to client inquiries via email and chat in a timely and professional manner.
    • Provide accurate and helpful information to clients, and escalate issues to management as needed.
  • Issue Resolution
    • Identify and resolve client issues in a timely and efficient manner.
    • Collaborate with internal teams to resolve complex issues and provide solutions to clients.
  • Product Knowledge
    • Develop and maintain knowledge of Scotia iTRADE products and services.
    • Provide product information and recommendations to clients to meet their needs.
  • Team Collaboration
    • Work collaboratively with the client service team to achieve team goals and objectives.
    • Participate in training and development opportunities to improve skills and knowledge.
Requirements
  • Education
    • Post-secondary education in a related field, such as business or finance.
  • Experience
    • Experience in a customer-facing role, preferably in the financial services industry.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Knowledge of Scotia iTRADE products and services is an asset.
About Banque Scotia

Banque Scotia is one of the leading banks in Canada and a major provider of financial services in the Americas. We are committed to helping our clients, their families, and their communities achieve their financial goals. We value the unique skills and experiences that each individual brings to our organization and are committed to creating an inclusive and accessible work environment for all.