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Equipment Service Clerk

2 months ago

Port Coquitlam, British Columbia, Canada Lordco Auto Parts Full time
Equipment Service Clerk Job Description

We are seeking a highly organized and detail-oriented Equipment Service Clerk to join our team at Lordco Auto Parts. As a key member of our Equipment team, you will be responsible for providing administrative support and ensuring the smooth operation of our equipment services.

Key Responsibilities:
  • Schedule and book inspections, servicing, and installations of automotive lifts
  • Utilize Lordco's ERP system, Autoparts, and Lunati web App to manage equipment services
  • Support the installation team with quotes for repairs on deficiencies from inspections, part inquiries, and calls from the service team, sales team, and customers
  • Provide overall administrative support for the Equipment team
  • Ensure installations, repairs, and inspections are confirmed with the customer within 72 hours of service time, rescheduling if necessary
  • Create PO's in Autoparts and send to vendors, follow up with ETAs
  • Work with Shipper/Receiver to segregate product for jobs and receive into Autoparts
  • Invoice customers for repairs, services, installations, and inspections
  • Answer phones and emails, qualify the request, and direct to the appropriate team member
  • Keep current with product knowledge
Requirements:
  • Working knowledge of mechanical, electrical, and hydraulic equipment
  • Familiarity with automotive shop equipment, hydraulic lifts
  • Ability to lift items up to 50lbs
  • Proficiency in Microsoft Office and computer applications
  • Mathematically inclined
  • Strong communication skills, verbal and written
  • Solid understanding of health and safety regulations, attentive to ensure regulations are followed and enforced
  • Ability to stay organized while managing multiple priorities in a fast-paced environment
  • Strong attention to detail, time management, and problem-solving skills
  • Ability to work as a member of the team and be flexible in understanding a variety of duties that contribute to the success of the organization
  • Ability to comply with company policies and procedures
About Lordco Auto Parts:

Lordco Auto Parts is Canada's largest independently-owned automotive parts retailer, with over 100 locations across Western Canada. We are a family-owned and operated business since 1974, committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization.

We offer a competitive pay range of $21 - $25/hour, based on experience, and a comprehensive benefits package, including extended benefits for you and your family, health, dental, and vision care insurance, life insurance, short-term and long-term disability insurance, accidental death and dismemberment disability, education and savings plans, RRSP matching, health and wellness program, employee and family assistance program, generous employee perks and discounts, and career development support and promote-from-within culture to enhance your expertise and maximize your career journey.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity to join our team at Lordco Auto Parts.