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Warehouse Operations Manager
2 months ago
We are seeking a highly skilled and experienced Warehouse Technician III to join our team at All Weather Windows Ltd. in Saskatoon. As a key member of our warehouse operations, you will be responsible for overseeing the entire process of shipping and receiving goods and materials, ensuring timely preparation for shipping, and maintaining accurate inventory levels.
Key Responsibilities:- Coordinate and manage the flow of product through the warehouse work areas to ensure timely preparation for shipping.
- Ensure material and finished products shipped are properly packaged, labeled, and secured for handling and shipping.
- Inspect all shipping documentation and labels to ensure accuracy prior to shipping.
- Ensure materials and finished products are properly prepared for shipment and/or stored for easy identification and retrieval on the day of shipping.
- Oversee the secure and accurate loading of deliveries.
- Audit and review shipping documentation to ensure completeness and accuracy relative to the physical load on the truck.
- Load and unload trailers.
- Coordinate with local 3rd party staff to unload trailers with service parts or finished goods, mark, and tag all service products.
- Coordinate with 3rd party staff to pick up product and assist with loading up the trailer.
- Schedule and direct internal drivers and swamper, communicating delivery requirements and/or special instructions.
- Ensure all Transfer Orders are received, and product is shipped/closed for inventory accuracy, review Orders Awaiting Fulfillment with Operations Manager, and other inventory-related reports.
- Oversee clearance sales and walk-in traffic.
- Coordinate Return Merchandise Authorization items to be returned.
- Investigate and resolve shipping, logistics, transportation, and distribution issues that may impact on-time and safe delivery of material and/or products to customers and business partners.
- Track shipments, including updating shipment tracking systems and maintaining timely data integrity.
- Coordinate vehicle maintenance for AWW vehicles.
- Contact customers to confirm product delivery requirements, schedule delivery times, and/or provide order status information.
- Handle customer concerns in a timely manner, escalating to the supervisor if the issue cannot be rectified.
- Provide exceptional customer service, ensuring employees working under your direction do the same.
- Pull and pick parts for service the following day to improve calls per day efficiently.
- Review and replenish stock parts lists.
- Act as possible in-house service tech for repairs and parts; emergency second or third man potential on large calls.
- Review and sign off on all Field Level Hazard Assessment sheets from Service and Shipping.
- Ensure compliance with All Weather's Health and Safety principles and policies, which require warehouse operations to meet legislative, regulatory, and industry standards.
- Ensure work area is organized, clean, and follows policies, procedures, and safety regulations.
- Plan and organize warehouse activities to ensure maximum efficiency is achieved.
- Identify areas that need improvements and suggest changes to Supervisor.
- A high school diploma or GED is preferred.
- Minimum 2 years of prior experience in a warehousing or materials handling environment.
- Ability to organize, set, and follow priorities for self and team and make decisions aimed at accomplishing work objectives and tasks.
- Ability to communicate in a professional manner, including being fluent in English (verbal and written).
- Ability to communicate difficult, technical, or contentious information in a straightforward and respectful manner.
- Ability to provide clear, understandable, and respectful guidance and direction to staff, including on-the-job training in securing loads and safe work habits, and be attentive to details of work completed by self and staff.
- Ability to motivate staff through work direction, guidance, and mentorship.
- Ability to follow directions and operational procedures, including following safety protocols.
- Ability to work independently and be an effective team player who contributes positively to the end goals of the team and maintains excellent interpersonal skills.
- Ability to problem-solve, specifically to solve spatial configurations.
- Ability to operate all necessary computers, equipment, and/or machinery to perform job-related tasks.
- Basic MS Office proficiency (i.e., MS Outlook, Excel, Word, PowerPoint).
- Basic mathematical skills, including working knowledge of basic math operations.
- Ability to perform basic quality inspections.
- Strong problem-solving skills and attention to detail.
- Ability to deal with multiple demands simultaneously.
- Must pass pre-employment Drug & Alcohol Testing.
All Weather Windows Ltd. is a dynamic leader in the window and door industry in Canada, with a commitment to excellence and a passion for innovation. We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive environment that values and respects the contributions of all employees. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.
