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Bilingual Program Coordinator

2 months ago

Montreal, Quebec, Canada BioScript Solutions Full time
Job Summary

We are seeking a highly skilled and detail-oriented Bilingual Program Coordinator to join our team at BioScript Solutions. As a key member of our NavieGo branch, you will be responsible for managing patient cases, coordinating with insurance companies, and establishing strong relationships with clinics and physicians.

Key Responsibilities
  • Coordinate and manage all aspects required to obtain prescription drug coverage for patients
  • Act as the primary point of contact for physicians to enroll patients into a NavieGo managed program
  • Establish and maintain strong, trusting relationships with assigned clinics and physicians
  • Coordinate cases with insurance companies, physician offices, and healthcare professionals to maximize reimbursement solutions
  • Acquire in-depth knowledge of public, private, and federal funding mechanisms
  • Assist physicians and/or their staff to complete relevant Patient Support Program forms and drug reimbursement forms
  • Act as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other healthcare providers
  • Respond promptly and professionally to physician enrollment requests
  • Respond proactively to facilitate paperwork required for patient reimbursement renewals
Requirements
  • Bilingualism in English and French is a requirement
  • Ability to handle a high caseload in a fast-paced, changing environment
  • Minimum of 2 years experience in customer/client service experience
  • Strong proficiency in Microsoft and Google applications
  • Professional, courteous, and efficient telephone manner
  • Proven ability to organize time, set priorities, and multi-task to meet various competing work deadlines
  • Strong communication and interpersonal skills
  • Ability to work independently and in a team environment
  • High attention to detail
  • Prior experience in a reimbursement role is a strong asset
  • Experience in biologics will be considered an asset
  • Experience in the healthcare, pharmaceutical, or insurance industry is an asset
  • Ability to resolve issues effectively and efficiently
About Us

BioScript Solutions is a Canadian leader in specialty healthcare, committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. We offer a competitive total rewards package and paid time off to volunteer. As a people-centric organization, we strive to provide an accessible workplace where individuals feel valued, respected, and supported every day.

We are an equal opportunity employer and encourage all qualified candidates to apply. Accommodations can be made available on request for candidates taking part in all aspects of the selection process.