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Guest Services Manager

2 months ago


Lancaster, Canada Pilot Company Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Leader. As a key member of our store operations team, you will be responsible for supervising employees and ensuring the smooth operation of our facilities.

Key Responsibilities
  • Supervise and train employees to provide exceptional customer service
  • Monitor and maintain store operations, including inventory management and cash handling
  • Assist managers with tasks such as scheduling, payroll, and employee development
  • Ensure a safe and clean store environment for customers and employees
  • Collaborate with other departments to achieve business objectives
Requirements
  • Previous experience in retail operations or a related field
  • Excellent customer service skills and ability to work with diverse customer base
  • Strong communication and leadership skills
  • Ability to work a flexible schedule, including nights, days, weekends, and holidays
  • Background check required
Benefits
  • Fuel discount
  • Weekly pay
  • RRSP (for full-time employees)
  • Extended health care benefits (for full-time employees)
  • AD&D insurance (for full-time employees)
  • Life insurance (for full-time employees)
  • Adoption assistance
  • Tuition reimbursement
  • Extensive training program