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Customer Solutions Coordinator

2 months ago

FlorencevilleBristol, New Brunswick, Canada mccainfood Full time
Job Title: Customer Solutions Coordinator

We are seeking a highly skilled Customer Solutions Coordinator to join our team at McCain Foods (Canada). As a key member of our Customer Solutions team, you will play a critical role in providing exceptional customer service to our Canadian retail and food service customers.

Key Responsibilities:
  • Manage customer orders throughout the order-to-delivery cycle, ensuring timely and accurate delivery of products.
  • Provide exemplary customer service, responding promptly and accurately to customer inquiries and resolving issues in a professional and courteous manner.
  • Assist in the maintenance of customer profiles, including master data criteria and current customer conditions.
  • Process and review customer orders, including order changes and cancellations.
  • Collaborate with internal stakeholders to resolve customer issues and improve the overall customer experience.
  • Develop and maintain strong relationships with customers to improve customer satisfaction and loyalty.
Requirements:
  • Bachelor's degree in Logistics, Business, or Supply Chain preferred.
  • 1-2 years of customer service experience, preferably in a supply chain or logistics environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
  • Working knowledge of inventory management, warehousing, and transportation operations.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global family-owned company that values diversity, equity, and inclusion.