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Hospitality Team Member

2 months ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of teamwork, respect, and a passion for delivering unforgettable moments for our guests.

About the Role:

We are seeking a highly skilled and enthusiastic Host/Hostess to join our dynamic team at Four Seasons Resort & Residences Whistler. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to provide exceptional service, ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Welcome guests and provide exceptional service during their dining experience.
  • Manage the host stand, review the reservation book, and make recommendations for table sections' setup.
  • Ensure the cleanliness of each section of the restaurants, make necessary improvements, and check each table before opening to ensure it is properly set up.
  • Develop a complete working knowledge of the menus, menu ingredients, and restaurant information.

Requirements:

  • One to two years of previous experience in a Food & Beverage outlet, preferably in a luxury hotel environment.
  • Ability to operate computer equipment and other food & beverage computer systems.
  • Strong communication skills and a warm, welcoming demeanor.
  • Administrative skills and a working knowledge of open table are beneficial.
  • Strong command of the English language and excellent commitment to service and teamwork.
  • Must have a current Serving it Right certificate and be able to work in Canada.

What We Offer:

  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off, vacation days, and additional floating holidays per year.
  • Excellent training and development program.
  • Employee gym and fitness classes, such as Pilates and Yoga.
  • Discovery Nights at Four Seasons worldwide.

Schedule & Hours:

We operate 24/7, 365 days a year, and expect our service staff to be flexible in working mornings, evenings, weekends, and holidays.