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Customer Engagement Specialist

3 months ago

Winnipeg, Manitoba, Canada goeasy Ltd. Full time

Join goeasy Ltd., one of Canada's rapidly expanding enterprises, where we prioritize a culture of engagement and excellence. As a recognized leader in North America, we are eager to welcome dedicated individuals to our dynamic team.

easyhome stands as Canada's foremost lease-to-own service, committed to assisting Canadians in realizing their personal and financial aspirations by providing accessible home goods through flexible payment options.

In the role of Financial Service Representative, your primary focus will be on driving sales and overseeing overdue accounts through direct interaction with clients, guiding them in enhancing their credit through manageable payment plans.

Are you seeking a career path without prior experience? We provide comprehensive training programs designed to equip you with the essential skills for success.

What we offer:

A robust Benefits and Perks package that exceeds your base salary:

  • Financial: Monthly incentive programs, RRSP matching, and Employee Share Purchase Plan.
  • Health & Lifestyle: Extensive healthcare coverage, including mental health services, five personal days, company-sponsored volunteer days, Sundays off, and a paid birthday off, in addition to vacation days.
  • Perks: Access to the Perkopolis employee discount program, discounts on furniture, electronics, and appliances, easyloans with lower interest rates for employees, and a Tuition Assistance Program.
  • Recognition: Opportunities for awards on a monthly, quarterly, and annual basis, along with the President's Trip for top performers and leadership development programs boasting a 70% internal promotion rate.

Key Responsibilities:

  • Create exceptional customer sales experiences by engaging with clients in person, via phone, and through email.
  • Show empathy and understanding for our clients by assessing their needs and aligning them with appropriate financial solutions.
  • Empower clients to achieve their financial objectives by assisting them in building their credit.
  • Leverage financial cross-sales and additional product offerings.
  • Clearly communicate the terms and conditions of our financial products.
  • Analyze potential loans through financial assessments and risk evaluations.
  • Oversee collections for all overdue financial accounts.
  • Gather all necessary information to process customer applications for products and services with meticulous attention to detail.

Who we seek:

  • A strong communicator who is both people-oriented and results-driven, focused on enhancing sales and customer satisfaction.
  • A compassionate individual who operates with integrity in every transaction, genuinely caring for our clients.
  • Some experience in a customer-facing role is preferred.
  • Ability to pass background checks (criminal, employment, and credit).

At goeasy, we are committed to fostering a workplace culture where everyone can bring their authentic selves to work each day. We celebrate diversity and strive to create an environment where all employees feel valued and can reach their full potential. As an equal opportunity employer, we are dedicated to providing accommodations for applicants upon request throughout the recruitment process in accordance with all legislative requirements across Canada. Please inform us if you require any accommodations during the recruitment process, and we will work diligently to meet your needs.