Workplace Security Specialist

1 month ago

Toronto, Ontario, Canada PointClickCare Full time
Job Title: Workplace Security Specialist

PointClickCare is seeking a highly skilled Workplace Security Specialist to join our team. As a key member of our Workplace Experience team, you will be responsible for coordinating the day-to-day facility operations of our building and associated programs.

Key Responsibilities:
  • Conduct regular facility walkthroughs and audits to ensure premises are maintained to PointClickCare's standards.
  • Inspect and troubleshoot facilities and equipment issues.
  • Support PointClickCare's remote offices with onsite visits and facility walkthroughs to ensure everything is working to PCC's standards.
  • Work closely with the Physical Security Manager to facilitate access control issuance and administration of employee, vendor, and visitor access.
  • Be the PointClickCare onsite representative for all Canadian remote offices for any external vendors performing work onsite.
  • Support the Workplace Experience Coordinator with monitoring of Workplace Experience ticket requests and responsible for meeting service SLA's.
  • Manage the ServiceNow ticketing program to support and resolve all escalation issues within the prescribed timeline.
  • Prepare various transactional report metrics using Microsoft Excel daily, monthly, and annually.
  • Respond to and/or report various emergencies, including medical, fire, building power, intrusion alarm, and temperature alarms.
  • Proactively contribute to the facilities disaster recovery plan and participate in all related matters as required.
  • Provide advice, information, and support to the Workplace Experience Manager regarding facilities-related issues.
  • Manage the monitoring of community boards, ensuring all content is up-to-date and compliant.
  • Develop and maintain strong working relationships with Building Operations, Security, and Management to ensure building-related service requests are carried out in a timely manner.
  • Work closely with building Security and Property Management to ensure fluent communication related to incidents that may have a direct impact on the company.
  • Oversee onsite facilities-related service contractors and ensure all vendor-related activities are carried out as per agreement.
  • Work with the Workplace Experience Manager and specialty vendors to schedule quarterly maintenance service calls.
  • Work with the Workplace Experience Manager to solicit and execute new or renewal maintenance service agreements.
  • Work with the Workplace Experience Manager to resolve emergency issues, such as power and HVAC.
  • Support with incoming shipments and deliveries, including booking elevators, vendor supervision, and communication.
  • Support and coordinate interoffice moves and relocations.
  • Assist the Workplace Experience Manager and internal clients to effectively deliver special event services.
  • Assist with special events and work with the Workplace Experience Event Associate to deliver specialized set-ups for special meetings and events.
  • Support with moves, arrange, and/or remove furniture for events and meeting room set-ups.
  • Work with the Workplace Experience team to deliver monthly service KPI reports.
  • Provide customer service to both internal and external stakeholders regarding Facilities-related inquiries.
  • Ensure compliance with building codes, health, and safety standards.
  • Hands-on effort to complete projects and daily tasks.
  • Working knowledge of building systems, HVAC, electrical, and commercial kitchen equipment and maintenance.
  • Working knowledge of LEED certifications and requirements to uphold standards.
  • Available, on call, 24/7 in case of emergency.
Requirements:
  • Minimum of 4 years of relevant experience in a Workplace Experience role and post-secondary education in a related field.
  • Self-starter, willing to learn, able to work independently.
  • Ability to prioritize with workload and manage various programs.
  • Demonstrated ability to design content and assist in delivering training to staff and users of required areas of responsibility.
  • Demonstrated facilities management experience at a mid-level in a large business, including experience in coordinating facilities operations.
  • Superior decision-making capacity.
  • Excellent written, verbal, and interpersonal communications.
  • Proven experience in conflict resolution.
  • Demonstrated commitment to superior customer service excellence with a solution-oriented focus and the ability to work as part of a team.
  • Confident working with various Microsoft suite programs, with a strong emphasis on Microsoft Excel.
  • Physical Security-related experience is considered an asset.
  • AutoCAD experience is considered an asset.
  • Preferred certifications: First Aid, CPR, and Health and Safety.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $79,000 - $89,000 + bonus or commission + equity + benefits.

  • Security Specialist

    6 days ago

    Toronto, Ontario, Canada Paladin Security Full time

    At Paladin Security, we are seeking a highly skilled and dedicated Security Specialist to join our team.The ideal candidate will possess excellent customer service skills, with the ability to effectively communicate with clients and colleagues alike.The Security Specialist will be responsible for maintaining a safe and welcoming environment, enforcing...

  • Security Protection Specialist

    2 weeks ago

    Toronto, Ontario, Canada Paladin Security Full time

    Security Protection SpecialistAt Paladin Security, we're dedicated to making the world a safer and friendlier place. As a Security Protection Specialist, you'll play a vital role in providing top-notch security services to our clients with complex security needs. **Job Highlights:*** Competitive hourly rate of $18.25* Opportunities for growth and advancement...

  • Retail Security Specialist

    14 hours ago

    Toronto, Ontario, Canada Paladin Security Full time

    Job OverviewWe are seeking a highly skilled and experienced Retail Security Specialist to join our team at Paladin Security.

  • Security Operations Specialist

    2 weeks ago

    Toronto, Ontario, Canada Paladin Security Full time

    Job Summary:As a Security Operations Specialist at Paladin Security, you will be responsible for providing exceptional customer service to clients and security teams through effective communication and problem-solving skills. Your primary duties will include receiving calls from clients, dispatching security personnel to specific sites, and monitoring CCTV...

  • Security Operations Specialist

    3 weeks ago

    Toronto, Ontario, Canada Paladin Security Full time

    Job Summary: We are seeking a highly skilled and experienced Security Operations Specialist to join our team at Paladin Security. As a Security Operations Specialist, you will be responsible for ensuring the safety and security of our clients and their properties. This is a challenging and rewarding role that requires strong communication and problem-solving...

  • Senior Workplace Operations Specialist

    2 days ago

    Toronto, Ontario, Canada PointClickCare Full time

    Senior Workplace Operations SpecialistAmbitious and highly organized Senior Workplace Operations Specialist sought to oversee the day-to-day facility operations of our building and associated programs. The ideal candidate will have a strong customer service orientation, experience in coordinating maintenance work, event management support, small projects,...

  • Forensic Security Specialist

    1 day ago

    Toronto, Ontario, Canada Paladin Security Full time

    About the RoleWe are seeking a skilled Forensic Security Specialist to join our team at Paladin Security. In this role, you will be responsible for ensuring the safety and security of our clients and their facilities.Key ResponsibilitiesMonitor CCTV/Security Alarms 24/7Operate the Security Command CentreRespond to Fire Alarm SystemMonitor Temperature...

  • Tactical Security Specialist

    3 weeks ago

    Toronto, Ontario, Canada Paladin Security Full time

    Job Title: Tactical Security SpecialistJob Summary: We are seeking a highly skilled and experienced Tactical Security Specialist to join our team at Paladin Security. As a key member of our security operations team, you will be responsible for providing a high level of security and safety to our clients and their properties. Key Responsibilities: Provide...

  • Concierge Security Specialist

    3 weeks ago

    Toronto, Ontario, Canada Condor Security Full time

    Job Opportunity:We are seeking a highly motivated and customer-focused Concierge Security Specialist to join our team at Condor Security in Downtown Toronto.Job Summary:The successful candidate will provide exceptional customer service, handle front desk duties, and maintain a professional reputation. They will work effectively in a fast-paced environment,...

  • Workplace Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Clio Full time

    Clio: Transforming the Legal ExperienceWe are a global leader in the legal industry, dedicated to improving the lives of legal professionals and increasing access to justice.Workplace Experience Specialist RoleWe are seeking a skilled Workplace Experience Specialist to join our team. The successful candidate will be responsible for creating a positive and...

  • Workplace Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Clio Full time

    Clio: Transforming the Legal ExperienceWe are a global leader in the legal industry, dedicated to improving the lives of legal professionals and increasing access to justice.Workplace Experience Specialist RoleWe are seeking a skilled Workplace Experience Specialist to join our team. The successful candidate will be responsible for creating a positive and...

  • Security Officer

    3 weeks ago

    Toronto, Ontario, Canada SafeTech Security Full time

    At SafeTech Security, we're seeking a skilled Protection Specialist to join our team. As a key member of our security solutions, you'll be responsible for safeguarding people and property. With a strong focus on comprehensive security, we work with top-notch professionals like you to deliver exceptional results. If you have the necessary training, licensure,...

  • Security Specialist

    3 weeks ago

    Toronto, Ontario, Canada The West Egg Group Security Services Full time

    Job Title: Tactical Security Guard SpecialistAbout the Role:We are seeking a highly skilled and experienced Tactical Security Guard to join our team at Union Station. As a key member of our security team, you will be responsible for providing a high level of security service to our clients and ensuring the safety of everyone on site.Key Responsibilities:-...

  • Microsoft Workplace Product Specialist

    1 day ago

    Toronto, Ontario, Canada Softchoice Full time

    Role OverviewWe are seeking a skilled Microsoft Workplace Product Specialist to join our team. In this role, you will be responsible for creating and executing the Microsoft customer acquisition strategy for the Microsoft SMC Accounts.Key Responsibilities:Tailor Workplace Strategies: Partner with internal and external resources to grow Microsoft Workplace in...

  • Luxury Condo Security Specialist

    1 day ago

    Toronto, Ontario, Canada Condor Security Full time

    Job Summary:Condor Security is seeking a highly skilled and customer-focused individual to fill the role of Luxury Condo Security Specialist. This position will be responsible for providing exceptional service to residents and guests in a high-end condominium environment.About the Role:Deliver hotel-style front desk service, ensuring a positive and welcoming...

  • Security Officer

    3 weeks ago

    Toronto, Ontario, Canada Paladin Security Full time

    Job Title: Security OfficerJob Summary:We are seeking a highly skilled and experienced Security Officer to join our team at Paladin Security. As a Security Officer, you will be responsible for providing proactive and reactive security patrols, responding to incidents, and maintaining a safe and effective working environment.Key Responsibilities:* Access...

  • Security Dispatch Specialist

    13 hours ago

    Toronto, Ontario, Canada Paladin Security Full time

    Job OverviewWe are seeking a highly skilled Security Dispatch Specialist to join our team at North York General Hospital. As a key member of our security operations, you will play a vital role in ensuring the safety and well-being of patients, visitors, and staff.

  • Security Officer

    3 weeks ago

    Toronto, Ontario, Canada Paladin Security Full time

    Job SummaryPaladin Security is seeking a highly skilled and experienced Security Guard to join our team. As a Security Guard, you will be responsible for providing a safe and secure environment for our clients and their properties. Key Responsibilities• Patrol assigned areas to prevent and detect signs of unauthorized access or other security breaches•...

  • Security Specialist

    1 month ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Security SpecialistWe are seeking a highly skilled Security Specialist to join our team at Randstad Canada. As a Security Specialist, you will be responsible for providing leadership and technical direction on all business-related information as it relates to technology and cyber risk.Key Responsibilities:Initiate and provide leadership,...

  • Security Specialist

    1 month ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Security SpecialistWe are seeking a highly skilled Security Specialist to join our team at Randstad Canada. As a Security Specialist, you will be responsible for providing leadership and technical direction in the area of technology and cyber risk.Key Responsibilities:Initiate and provide leadership, tactical/technical direction, and planning...