Unit Manager, Appraisal
2 months ago
Job Summary
The Appraisal Unit Manager will lead and manage the Auto Damage Appraisal Unit to maximize its performance potential. This will be achieved by creating unit-wide training aligned with individual developmental goals.
Key Responsibilities
- Lead and manage the Auto Damage Appraisal Unit to ensure it operates in line with service level agreements and internal protocols.
- Oversee and support Mitchell Estimatics, addressing any issues and implementing continuous change management.
- Liaise with PD Unit Managers to ensure procedures are followed and provide support to the PD Team.
- Conduct quality and administrative file audits, record findings, and report concerns to upper management.
- Ensure exceptional customer service is delivered internally and externally.
Requirements
- Post-secondary education combined with comparable experience in automotive collision repair or automotive mechanical repair industry.
- Minimum 5 years' experience as a Collision Estimator or Insurance Appraiser.
- Preferred qualifications include Class A Motor Vehicle Technician or apprentice, Class B Body Repair Technician or apprentice, Certification in Motive Power Technology, or Basic Estimating Course.
- Strong organizational, decision-making, and problem-solving skills with excellent communication skills.
- Advanced technical knowledge of vehicle damage analysis.
- Advanced negotiation skills and investigative logic.
- Progressive experience in training, mentoring, and coaching employees.
What We Offer
- Competitive salary.
- Annual bonuses and merit increases.
- Three weeks' vacation.
- Flexible benefit plan.
- Defined Contribution Pension.
- Complimentary CAA Membership.
Company Culture
As a company, we prioritize Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.
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Vaughan, Ontario, Canada CAA Club Group Full timeJob SummaryThe Appraisal Unit Manager is responsible for leading and managing the Auto Damage Appraisal Unit to maximize its performance potential. This involves creating unit-wide training aligned with individual developmental goals, ensuring appraisals are handled in line with service level agreements and internal protocols, and overseeing Mitchell...
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