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Food Service Team Lead

2 months ago

Calgary, Alberta, Canada KOR Korean Street Food Full time
Job Title: Food Service Supervisor

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at KOR Korean Street Food. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities:
  • Team Leadership: Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
  • Quality Control: Ensure that food and service meet quality control standards, including maintaining a clean and safe work environment.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner.
  • Record Keeping: Maintain accurate records of stock, repairs, sales, and wastage.
  • Training: Train staff in job duties, sanitation, and safety procedures.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a fast-paced food service environment.
  • Work Setting: Fast food outlet or concession.
  • Supervision: 3-4 people, including food service counter attendants and food preparers.
Work Conditions and Physical Capabilities:
  • Fast-Paced Environment: Work in a fast-paced environment with high pressure to meet customer demands.
  • Standing for Extended Periods: Stand for extended periods, including during peak hours.
  • Physical Demands: Physically demanding, requiring the ability to lift, bend, and move quickly.
Personal Suitability:
  • Client Focus: Provide exceptional customer service and focus on meeting customer needs.
  • Efficient Interpersonal Skills: Develop and maintain positive relationships with staff, customers, and suppliers.
  • Flexibility: Adapt to changing circumstances and priorities in a fast-paced environment.
  • Team Player: Work collaboratively with staff to achieve team goals and objectives.
Other Benefits:
  • Permanent Employment: Opportunity for permanent employment with a dynamic and growing company.
  • English Language: English is the primary language of communication in the workplace.
  • Hours of Work: 35 hours per week, with flexibility to work varied shifts, including evenings and weekends.