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Assistant Store Manager

2 months ago


Vancouver, British Columbia, Canada Gucci Full time

About the Role: A collective of individuals driven by a shared enthusiasm: pioneering new paths in the fashion industry and beyond.

As the Assistant Store Manager, you will exemplify and promote excellence, hospitality, and passion through consistent demonstration of Gucci's core values and the brand's client-focused strategy.

Key Responsibilities:

  • Collaborate closely with the Store Manager to effectively lead and support all activities aimed at achieving the company's strategic goals, store business objectives, and key performance indicators (KPIs).
  • Inspire and motivate Team Managers and their teams to create and deliver an unparalleled luxury service culture.
  • Act as the Store Manager in their absence, representing the brand as a Gucci Ambassador.
  • Guide the team in executing exceptional client-centric service and after-sales experiences to ensure high levels of client satisfaction.
  • Encourage Team Managers to develop and implement local events and business opportunities through ongoing networking and leveraging relationships with top clients.
  • Drive collaboration among Team Managers, Store Clienteling, and Store Training to ensure coherent clienteling-related activities and training.
  • Oversee the development and execution of company CRM and client development initiatives, guiding the team to create effective action plans and personalized client development opportunities.
  • Ensure full utilization of clienteling tools to enhance client loyalty and acquisition.
  • Manage client flow on the selling floor to guarantee all clients receive attention and exceptional service.
  • Coach and support your team in resolving client service issues to strengthen and enrich client relationships.
  • Lead and execute company-driven local events and product launches, ensuring client engagement and sales targets are met.
  • Maintain a thorough understanding of local competition and trends to stay connected to market evolution.
  • Assist Team Managers in performance management and team development, ensuring high engagement of top performers and effective improvement of bottom performers.
  • Foster a growth mindset within your team by encouraging innovative solutions while adhering to ethical standards.
  • Provide ongoing feedback, coaching, and career conversations to elevate team performance during the annual Performance and Development Review process.
  • Champion accountability in cultivating and empowering talent, facilitating their career growth and mobility.
  • Conduct engaging Store Briefings to communicate key business objectives and execution plans, balancing focus on both business and people.
  • Manage employee relations matters in partnership with the Store Manager and People Partner.
  • Attract, recruit, and retain a high-performing team while building a talent pipeline through effective networking.

Sales Performance:

  • Partner with the Store Manager to drive and maximize sales performance, consistently achieving overall sales targets and KPIs while ensuring operational integrity.
  • Collaborate with the Store Manager and Team Managers to develop innovative initiatives that leverage market opportunities.
  • Demonstrate sales leadership by actively engaging on the sales floor, coordinating front and back of house activities, and ensuring top-tier client service.
  • Manage stock levels to optimize full-price selling and maintain high sell-through rates.
  • Ensure training priorities are rolled out effectively by Team Managers, equipping the team with knowledge of brand pillars and seasonal strategies.
  • Swiftly identify and implement strategies to meet performance standards when KPIs are not achieved.
  • Allocate staff resources and schedule effectively to drive sales and maintain high client service standards.
  • Stay informed about competitors’ products, sales trends, and clienteling activities.

Operational Excellence:

  • Ensure adherence to company policies and procedures, including Operations, People, and Security.
  • Support stock management through communication with key business departments to maximize full-price selling.
  • Maintain organized company assets in accordance with back-of-house and front-of-house guidelines.
  • Represent the Gucci image through appropriate attire and adherence to grooming standards.

Qualifications:

  • Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industries.
  • Bachelor's Degree preferred.
  • Ability to analyze sales reports, identify business trends, and respond swiftly to business needs.
  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Strong business acumen and industry awareness.
  • Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Our Commitment: We believe that diversity in thought, background, and skills enhances our capacity to create, collaborate, and solve problems. Honesty, transparency, and integrity are the foundations of our operations, essential for sustaining healthy, long-lasting relationships.

We actively seek innovative approaches, blending diverse ideas to develop creative yet effective solutions. We are committed to accountability, raising performance standards, and supporting others in achieving their full potential.

For individuals assigned to work in British Columbia, GUCCI provides a reasonable estimate of the salary range for this role, considering various factors such as business needs, skill sets, experience, and training.

Our Gucci community is dedicated to fostering a culture of inclusivity and accessibility throughout the employee lifecycle.