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Hotel Front Desk Clerk

2 months ago

Edmonton, Alberta, Canada Jag Grewal Holdings Ltd. Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Jag Grewal Holdings Ltd. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Front Desk Operations: Manage room reservations, take cancellations, and changes, and provide information on hotel facilities and services.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Administrative Tasks: Process guest departures, calculate charges, and receive payments.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Will train.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.
Personal Qualities
  • Attention to Detail: Ensure accuracy and attention to detail in all tasks.
  • Fast-Paced Environment: Work effectively in a fast-paced environment with multiple tasks and priorities.
  • Standing for Extended Periods: Stand for extended periods and move around the front desk area.
  • Client Focus: Provide exceptional customer service and focus on meeting guest needs.
  • Efficient Interpersonal Skills: Develop and maintain effective relationships with guests, colleagues, and management.
  • Excellent Oral Communication: Communicate effectively with guests, colleagues, and management.
  • Flexibility: Adapt to changing situations and priorities.
  • Organized: Prioritize tasks, manage time, and maintain a clean and organized workspace.
  • Reliability: Demonstrate reliability and accountability in all tasks and responsibilities.
  • Team Player: Work collaboratively with colleagues to achieve team goals and objectives.