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Account Management Professional

2 months ago

Montreal, Quebec, Canada CB Canada Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Support Representative to join our team at CB Canada. As a key member of our Supply Chain Solutions team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers through various communication channels, including phone, email, and in-person meetings.
  • Analyze and resolve customer issues in a professional and courteous manner.
  • Conduct research and prepare reports to identify account penetration opportunities and provide recommendations to customers.
  • Review and update customer files and profiles to ensure accurate and up-to-date information.
  • Maintain ongoing relationships with customers and provide training on our products and services.
  • Provide back-up support to customer accounts and assist with customer set-ups.
  • Identify and assess customer business needs through various means, including conducting customer analyses and competitive analyses.

Requirements:

  • Professional fluency in English (written and spoken)
  • Professional fluency in French (written and spoken)
  • Experience in customer service or sales
  • Bachelor's degree in a business/financial/logistics related field - Preferred

What We Offer:

  • Competitive compensation package including salary, benefits, and opportunities for career development and progression.
  • Hybrid working model with a mix of remote and in-office work.
  • Opportunities to work with a diverse and equal opportunity employer.

Competitive Benefits:

  • Life Insurance for you and your family
  • Variety of specialists: Osteopath, Naturopath, Masseur, Acupuncturist, Speech Therapist, Dietician, Chiropractor, Physiotherapist, Podiatrist, Psychologist, Social Worker, etc.
  • Emergency Travel Assistance
  • Medical services and supplies such as ambulance, hearing aids, private nurse, orthopedic shoes, etc.
  • Vision care including eye exam, glasses or contacts
  • Dental including orthodontics services
  • Short Term and Long-Term Disability benefits