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Case Manager

2 months ago

Calgary, Alberta, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Case Manager to join our team at CB Canada. As a Case Manager, you will play a vital role in providing exceptional patient support and ensuring seamless delivery of our services.

Key Responsibilities
  • Manage assigned projects and cases with precision and attention to detail.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, addressing funding and access issues, compliance programs, and other concerns.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, and adverse event reporting.
  • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
  • Document all activities in our program-specific database.
  • Participate in ongoing refresher training and specialized training courses for specific products or programs as deemed necessary by your manager.
  • Communicate effectively with your manager, pod, and program-trained colleagues regarding case management during absences.
  • Contribute to the training process of new caseworkers, including shadowing and call monitoring.
  • Report all Adverse Events to the assigned units/departments.
Requirements
  • Medical or healthcare knowledge or experience.
  • A minimum of one (1) year experience in customer service.
  • Ability to multitask, with strong problem-solving skills and attention to detail.
  • Working knowledge of Word, Excel, and Outlook.
What We Offer

We provide a comprehensive benefits package, including competitive total rewards compensation, to support the well-being of our associates. Our commitment to diversity and inclusion ensures a welcoming work environment for all.

Work Schedule

This is a full-time position, with a standard schedule of Monday to Friday, 8:00 AM to 4:00 PM.

Equal Employment Opportunity

CB Canada is an equal employment opportunity employer, committed to providing a workplace free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive employer.

COVID-19 Vaccine Policy

As of October 18, 2021, CB Canada requires all Canadian team members to be fully vaccinated and provide proof of completed vaccine status at time of hire. If you have a qualifying medical condition or sincerely held religious belief, please contact us to discuss accommodation options.