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CRM Systems Administrator
1 month ago
Reporting to the Director, Information Technology, the CRM System Manager will play a critical role in the implementation and maintenance of CRM solution (Salesforce) for Sales, Marketing, and other departments. The CRM System Manager will be responsible for the administration, configuration, data management, and optimization of the CRM system to ensure seamless integration with other business systems.
Key Responsibilities:
- Administer and configure the CRM system to meet business requirements
- Manage and maintain data quality, integrity, and security
- Develop and implement data analytics and reporting to support business decision-making
- Collaborate with cross-functional teams to ensure CRM system alignment with business objectives
- Provide technical support and training to end-users
Requirements:
- Proven experience in CRM system administration and configuration
- Strong understanding of data management and analytics principles
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Salesforce and related technologies