Front Desk Associate

1 week ago


Camrose, Canada Camrose Motel Full time
Job Summary

We are seeking a highly organized and customer-focused Receptionist to join our team at Camrose Motel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care to meet the needs of all guests.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Follow emergency and safety procedures, prioritizing the well-being of guests and staff.
  • Answer telephone calls and relay messages in a timely and efficient manner.
Support for Diverse Groups
  • We offer mentorship programs that pair newcomers and/or refugees with experienced employees, providing valuable support and guidance.
  • We also offer mentorship, coaching, and/or networking opportunities for youth, veterans, Indigenous workers, and visible minorities, promoting diversity and inclusion within our team.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train, with a focus on developing skills and knowledge in customer service, hospitality, and front desk operations.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 40 hours per week.


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