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Front Desk Associate

2 months ago

Camrose, Canada Camrose Motel Full time
Job Title: Front Desk Associate

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Camrose Motel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Follow emergency and safety procedures, including responding to guest concerns and reporting incidents to management.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive hourly rate and opportunities for advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and guest satisfaction.
  • Training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including health and dental insurance, and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.