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Assistant Store Manager

2 months ago

Newmarket, Ontario, Canada Vodafone New Zealand Limited Full time
About the Role

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Vodafone New Zealand Limited. As a key member of our retail team, you will be responsible for leading a team of Customer Champions and providing exceptional customer service to our customers.

Key Responsibilities
  • Support the Retail Lead (Store Manager) to lead a team of Customer Champions and ensure they are working towards key performance indicators (KPIs).
  • Work closely with the Retail Lead, Area Lead, Market Lead, HR Business Partner, and People & Planning to ensure employee resource requirements are met, including the creation of rosters.
  • Ensure customers are completely satisfied with their Vodafone New Zealand Retail experience by meeting or exceeding their needs and expectations.
  • Deliver sales numbers and work closely with the Retail Lead and the Talent Acquisition team to recruit new team members.
  • Ensure the growth and development of your team in conjunction with the Retail Lead and Enablement team.
  • Work with the Retail Lead to ensure the operational running of the store, including managing inventory and maintaining a clean and organized store environment.
Requirements
  • Retail or telecommunications experience is preferred.
  • Experience working to sales targets.
  • Strong customer service or complaints management experience.
  • At least 6-12 months of experience coaching, mentoring, or managing others.
  • Comfortable working rotational shifts, including evenings and weekends.