Assistant Store Leader

1 month ago

Newmarket, Ontario, Canada Lids Inc Full time
Job Title: Assistant Store Leader

At Lids Inc, we are seeking a highly motivated and experienced Assistant Store Leader to join our team. As a key member of our retail store operations, you will be responsible for fostering a passion for sporting and fashion goods among our customers while ensuring the store's performance meets our high standards.

Key Responsibilities:
  • Act as Manager on duty for employee scheduling issues, customer complaints, and other matters when the Store Manager is not present.
  • Manage store associates through thorough use of LIDS Training Programs, goal setting, and regular follow-up.
  • Administer progressive steps of discipline, including verbal and written warnings, in the absence of the Store Manager.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
  • Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
  • Participate in LIDS Training Programs, adhere to set goals, and regular follow-up.
  • Assist in recruiting and training store personnel on proper store operations and procedures.
  • Encourage store associates' direct compliance with established company policies, procedures, and guidelines.
  • Lead, execute, and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.
  • Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
  • Adhere to current visual guidelines, including proper merchandising, signage, and store cleanliness.
  • Maintain a professional appearance consistent with Company Dress Code Policy.
  • Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
  • Maintain store technology and equipment, including MPOS, Lids Custom, etc.
  • Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
  • Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
  • Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
  • Open and close the store as required following the procedures per the Operations P&P Manual.
Requirements:
  • Protect Company assets within guidelines of LIDS Retail policies.
  • Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
  • Follow all policies to accurately manage store inventory, including receiving, transferring, completing price change, and conducting product counts.
  • Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
  • Maintain the look and feel of the store through day-to-day VM and store actions.
  • Established ability to produce sales results while minimizing loss.
  • Ability to operate a computer, as well as maneuver relative software programs.
Benefits:
  • Assistant store managers can earn up to 45% above local minimum wage based on experience.
  • FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount.
  • Full-time employees are eligible for a full range of benefits, including Paid Time Off, health, vision, dental, and 401(k).

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