Assistant Store Manager
4 weeks ago
Lids Sports Group is a leading licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. With over 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams, we strive to provide an exceptional customer experience. Our company is committed to building a community for both sports fans and fashion lovers, with partnerships with iconic global brands like Marvel, Playboy, and the Harlem Globetrotters, and ambassadors like Justin Jefferson, Quavo, and Josephine Skriver.
Job SummaryWe are seeking an experienced Assistant Store Manager to join our team. As a key member of our store operations team, you will be responsible for fostering a positive and inclusive work environment, ensuring exceptional customer service, and driving sales growth. You will work closely with the Store Manager to achieve key results, create a fun and productive environment, and deliver outstanding customer experiences.
Key Responsibilities- People & Training
- Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
- Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
- Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
- Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
- Assist in recruiting and training store personnel on proper store operations and procedures.
- Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
- Customer Experience
- Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
- Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
- Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
- Maintain a professional appearance consistent with Company Dress Code Policy.
- Operations
- Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
- Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
- Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
- Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
- Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
- Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
- Open and close the store as required following the procedures per the Operations P&P Manual.
- Product & Inventory Management
- Protect Company assets within guidelines of LIDS Retail policies.
- Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
- Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
- Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
- Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes).
- Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.
- High school diploma or equivalent plus one year relative experience.
- Established ability to produce sales results while minimizing loss.
- Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability to lift up to 50 pounds.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability to work unsupervised.
We offer a competitive salary, monthly store sales bonuses, and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).
Reports To- Store Manager
-
Assistant Store Manager
4 weeks ago
Newmarket, Ontario, Canada Lids Full timeAbout Our CompanyLids Sports Group is a leading licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. With a strong presence in Indianapolis, IN, our retail stores feature officially licensed headwear and apparel from collegiate and professional...
-
Assistant Store Manager
3 weeks ago
Newmarket, Ontario, Canada Lids Full timeAbout Our CompanyLids Sports Group is a leading licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. With over 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and...
-
Assistant Store Manager FT
4 weeks ago
Newmarket, Ontario, Canada Lids Full timeAbout Our CompanyLids Sports Group is a leading licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. With over 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and...
-
Assistant Store Manager
4 weeks ago
Newmarket, Ontario, Canada EssilorLuxottica Full timeRequisition ID: 848554Store #: 000967 LensCraftersPosition: Full-TimeTotal Rewards:At EssilorLuxottica, we're passionate about delivering exceptional customer experiences. As an Assistant Manager, you'll play a key role in driving sales growth, improving customer satisfaction, and developing a high-performing team.As a leader in our optical retail business,...
-
Assistant Store Manager
3 weeks ago
Newmarket, Ontario, Canada Accent Group Full timeStore Leadership OpportunityAchieve exceptional results in sales targets, KPI's, store presentation, visual merchandising, stock levels, wage control, and shrinkage in our dynamic retail store.Key Responsibilities:Lead a high-performing team to achieve optimal results in sales targets, KPI's, and added value targets.Monitor store sales to achieve daily,...
-
Skechers Assistant Store Manager
4 weeks ago
Newmarket, Ontario, Canada Accent Group Full timeSkechers Assistant Store Manager - Leadership OpportunityAs a dynamic and passionate Assistant Store Manager, you will play a key role in driving sales targets, KPIs, and store presentation in our Newmarket store. You will motivate your team to achieve optimal results and ensure efficient operation of the store.Key Responsibilities:Drive sales targets and...
-
Skechers Assistant Store Manager
4 weeks ago
Newmarket, Ontario, Canada Accent Group Full timeSkechers Assistant Store ManagerWe are seeking a dynamic and passionate Assistant Store Manager to join our team in Newmarket. As a leader, you will be responsible for ensuring the efficient operation of your store, achieving optimal results in sales targets, KPIs, store presentation, visual merchandising, stock levels, wage control, and shrinkage.Key...
-
Retail Store Manager
4 weeks ago
Newmarket, Ontario, Canada beBee Professionals Full time $45,000 - $65,000beBee Professionals in Newmarket is seeking a Retail Store Manager to lead our sales team and drive the performance of our retail store. You will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Responsibilities:Supervise and motivate the sales team to achieve sales targets.Provide training and...
-
Retail Store Operations Manager
1 day ago
Newmarket, Ontario, Canada Cleo Fashions Inc Full timeCleo Fashions Inc is a national specialty brand featuring apparel for women in regular and petite sizing. We are seeking an experienced Retail Store Operations Manager to lead all aspects of our store's business and support day-to-day operations.Job SummaryWe are looking for a results-driven Retail Store Operations Manager to join our team. As an Assistant...
-
Assistant Store Manager
1 day ago
Newmarket, Ontario, Canada EssilorLuxottica Full timeCompany OverviewLensCrafters, a leading optical retailer in North America, has been a pioneer in vision care for over 35 years. As part of EssilorLuxottica, we offer a unique opportunity to grow your career in a dynamic and innovative environment.Estimated Salary$55,000 - $65,000 per year, depending on experience and location.Job DescriptionThe Assistant...
-
Store Manager
4 weeks ago
Newmarket, Ontario, Canada SoftMoc Full timeStore Assistant Manager OpportunityAt Soft Moc, we're looking for a talented and motivated individual to join our team as a Store Assistant Manager. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing store operations, and driving sales growth.Key Responsibilities: Provide outstanding customer...
-
Store Operations Manager
5 days ago
Newmarket, Ontario, Canada Cleo Fashions Inc Full timeLead Your Team to Success in a Dynamic Fashion Retail EnvironmentCleo Fashions Inc is seeking an experienced Assistant Store Manager to join our team. As an Assistant Store Manager, you will be responsible for leading day-to-day store operations, achieving sales goals, and ensuring exceptional customer experiences.About the RoleThe successful candidate will...
-
Store Operations Manager
2 weeks ago
Newmarket, Ontario, Canada Petro Canada Full timeJob Title: Store Operations ManagerAbout the RolePetro Canada is hiring a Store Operations Manager to join our team. As a key member of our retail operations team, you will be responsible for leading and managing the day-to-day activities of the store, including sales, customer service, and inventory management.Key Responsibilities:Supervise and manage store...
-
Store Operations Manager
4 weeks ago
Newmarket, Ontario, Canada Savers Full timeAbout the RoleAs a Supervisor at Savers, you will play a key role in driving the success of our stores. You will be responsible for leading a team of Retail Team Members, providing guidance and support to ensure excellent customer service and a positive shopping experience. You will also be responsible for managing store operations, including inventory...
-
Retail Store Manager
4 weeks ago
Newmarket, Ontario, Canada Petro Canada Full timeJob SummaryWe are seeking a highly skilled Retail Store Manager to oversee the daily operations of our retail store. The successful candidate will be responsible for managing a team of sales associates, maintaining a high level of customer service, and achieving sales targets.Key ResponsibilitiesManage a team of sales associates to achieve sales targets and...
-
Retail Store Manager
4 weeks ago
Newmarket, Ontario, Canada Sportchek Full timeStore Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to join our team at Sportchek. As a Store Manager, you will be responsible for leading a team of sales and support staff to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesLead and manage a team of sales and support staff to achieve...
-
Retail Store Manager
2 weeks ago
Newmarket, Ontario, Canada Petro Canada Full timeAbout This RolePetro Canada is seeking a skilled Retail Store Supervisor to oversee store operations, supervise staff, and maintain a high level of customer satisfaction.Key ResponsibilitiesStore Supervision: Supervise a team of 5-10 staff members, ensuring a positive and productive work environment.Staff Management: Hire, train, and develop staff members to...
-
Retail Store Manager
4 weeks ago
Newmarket, Ontario, Canada UNIQLO Full timeAbout UNIQLOUNIQLO is a Japanese global apparel retailer founded in 1984, renowned for its high-quality, affordable clothing that focuses on simple, functional designs and offers essentials with innovative fabrics to enhance our daily lives.UNIQLO Manager Candidate (UMC)The UNIQLO Management Candidate (UMC) is a position for individuals who can fast-track...
-
Assistant Store Leader
1 week ago
Newmarket, Ontario, Canada adidas Full timeAbout the RoleWe are seeking an experienced Retail Store Manager to lead our team at adidas. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing your team members to achieve their full potential.Responsibilities:Lead and motivate a high-performing team to achieve...
-
Retail Store Manager
4 weeks ago
Newmarket, Ontario, Canada Petro Canada Full timeRetail Store SupervisorWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Petro Canada. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of our retail store, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Manage and motivate...
