Application Specialist

1 week ago

Kitchener, Ontario, Canada Voyis Full time
About Voyis

Voyis is a leading provider of high-performance underwater optical sensors, including lasers, cameras, and lights, designed for underwater vehicles. Our products have enabled our customers to survey over 10,000 kilometers of ocean floor across all 7 continents, expanding our understanding of remote and challenging environments.

Our Mission

We aim to push the boundaries of what's possible subsea and enable every underwater vehicle to see the depths like we see the surface. Our products are proudly designed and built in Waterloo, and we operate independently as part of the Covelya Group of companies.

Job Summary

We are seeking an experienced Application Engineer to join our team. As an Application Engineer at Voyis, you will provide technical support and guidance to our customers, with exposure to all elements of our products. This multifaceted role is ideal for candidates who want to gain exposure to complex underwater robotics systems and own how Voyis' products integrate as sensor payloads on subsea vehicles, spanning mechanical, electrical, and software disciplines.

Key Responsibilities
  • Provide technical support and guidance to customers, including pre-sale project feasibility assessment, front-line customer support, and assisting customers with hardware and software integrations into their subsea vehicles.
  • Facilitate customer training to ensure success, including both remote support and frequent travel to customer sites to support integrations and sales demonstrations.
  • Collaborate with internal teams to swiftly identify resolutions while tracking and reporting progress in our management system.
  • Support customers with adopting our methodologies for processing optical data into final 3D model deliverables.
  • Provide direct feedback into Engineering to drive product improvements.
Requirements
  • Post-secondary education in Engineering or a related technical field.
  • 2+ years of experience in Technical Support, Surveying, or Data Processing fields.
  • Effective communication skills, both written and verbal.
  • Strong interpersonal skills, ability to coordinate and collaborate with a team.
  • Demonstrated ability to work well under pressure, prioritizing tasks to maximize impact.
  • Excellent technical problem-solving skills.
  • General understanding of mechanical, electrical, networking, and software systems.
Preferred Qualifications
  • Familiarity with subsea survey or exploration.
  • Experience in offshore/ocean survey.
  • Exposure working directly with customers, or in a customer supporting role.
  • Data processing – photo processing, 3D modeling, point clouds, photogrammetry, GIS.
  • Software programming exposure.
  • Knowledge of optical systems – cameras, lights, and laser scanners.
  • Passion for photography.
What We Offer
  • Flexible work hours, plenty of vacation, and a dedication to a work-life balance.
  • Employee-directed personal education funds to drive continuous learning.
  • Profit-sharing within to celebrate our successes together.
  • Regular company-wide social events.
  • RRSP Matching, Health, and vision benefits.

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