Revenue Management Analyst

2 months ago

Halifax, Nova Scotia, Canada Halifax Regional Municipality Full time

Job Summary

The Halifax Regional Municipality is seeking a highly skilled Customer Account Analyst to join our team in the Revenue division of Finance & Asset Management. As a key member of our team, you will be responsible for managing, monitoring, analyzing, and reconciling all HRM Revenue streams, HRM By-law charges, and other charges excluding property tax.

Key Responsibilities

  • Manage the timely and accurate billing of all general revenue accounts, including revenues generated through the administration of a number of By-Laws, Administration Orders, and numerous sections of the Municipal Government Act.
  • Ensure the accuracy of accounting records within general revenue and By-law related accounts receivable. Researches, analyzes, and balances all general revenue and By-law sub-ledger activity to the general ledger control accounts on a weekly basis.
  • Work closely with all HRM Business Units to obtain information for invoicing requests, ensuring proper coding for all general revenue and By-law related invoicing.
  • Resolve customer accounts based on inquiries and/or balancing problems. Prepare adjustments and credit notes to accounts once audit is complete.
  • Provide effective written and oral communication to customers resulting from customer inquiries, identification of errors or changes in policy.
  • Maintain customer database completeness and accuracy by updating customer information as directed by customer or obtained through internal sources.
  • Ensure the accuracy of all Revenue division subsidiary ledger adjustments by updating the daily journals and balancing the control accounts to the general ledger.
  • Manage daily updates and balancing of all Revenue division manual invoices.
  • Administer the monthly billing for HRM rental properties, working closely with REFS to ensure property taxes and HST implications are accounted for.
  • Assist the Engineering department to ensure the identification of all properties and frontages for the accurate billing of Local Improvement Charges.

Accounts Receivable Management

  • Monitor customer accounts and initiate timely collection processes based on established procedures.
  • Negotiate payment arrangements for General Revenue accounts and By-law charges, ensuring arrangements are followed-up and required collection procedures are maintained.
  • Develop, document, and implement accounts receivable procedures based on established collection policies and in accordance with the Municipal Government Act.
  • Prepare monthly aged accounts receivable reports, analyze, and prepare a top ten list for management, including comparison to established benchmarks.

Other Responsibilities

  • Train team members in General Revenue and provide training to other Business Units as required.
  • Monitor HRM Management Agreements to ensure compliance relating to revenue generated from contractual agreements.
  • Prepare legal Indentures and maintain database for Cemetery indentures, cremation charges, and sale of HRM cemetery plots.
  • Provide communication of By-Law requirements to the citizens of HRM on a broad and continuous basis.
  • Other duties as assigned by Supervisor.

Qualifications

  • Grade 12 education.
  • Diploma in Business, Public Administration, or related field.
  • Three to five years' experience in Accounting, Accounts Receivable, and Collections.
  • An equivalent combination of other formal education and experience may be considered.

Technical/Job Specific Knowledge and Abilities

  • Excellent customer service skills.
  • Thorough knowledge of billing, collection, and accounting procedures.
  • Excellent oral and written communication skills.
  • Demonstrate aptitude to work with data accurately and consistently, to maintain standards, and to understand the purpose for which the data is to be used.
  • Experience in implementing policies and procedures.
  • Proficient in Windows-based environment.
  • Thorough knowledge of spreadsheet, database, word processing, and email applications.
  • Proficient with the use of a financial management software tool.
  • Proficiency in multi-tasking environment.
  • Able to perform Internet Research - Canada 411, Property Online, Credit Checks, Registry of Joint Stocks, etc.
  • Knowledge of all HRM By-laws, Administrative Orders, and Ordinances with Revenue Implications.
  • Sound Knowledge and understanding of the application of HST law.
  • Sound Knowledge of the Municipal Government Act.
  • Familiar with FOIPOP - Freedom of Information and Protection of Privacy Act.
  • Sound Knowledge of GAAP - Generally Accepted Accounting Principles.
  • Understanding of the Canada Customs Revenue Agency Income Tax Act - Charitable Donations section an asset.
  • Familiar with the Assessment Act.

Security Clearance Requirements

Applicants may be required to complete an employment security screening check.

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