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Key Holder

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Edmonton, Alberta, Canada Jo Malone London Full time
Key Holder - Jo Malone London

We are seeking a highly motivated and experienced Key Holder to join our team at Jo Malone London. As a Key Holder, you will play a key role in supporting the Store Manager and Assistant Manager to ensure the smooth and efficient running of the store.

You will be responsible for leading by example, modelling the behaviors that the sales team need to demonstrate to provide inspirational, authentic, and personalized customer service to achieve all sales and customer service targets. You will also be responsible for carrying out essential start and end of day cash reconciliation and have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter with previous retail experience looking for your first supervisory experience, then this is the perfect role for you. You will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment, with a culture that values diversity of thought and people.

Key Responsibilities:

  • Provide inspirational, authentic, and personalized customer service to achieve all sales and customer service targets
  • Lead by example, modelling the behaviors that the sales team need to demonstrate
  • Carry out essential start and end of day cash reconciliation
  • Have responsibility for opening and closing the store on a rota basis
  • Develop and implement sales and customer service strategies to achieve targets
  • Recruit, train, and develop sales team members to achieve sales and customer service targets

Requirements:

  • Proven retail experience preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous retail operations experience including cash reconciliation and opening and closing the store is desirable
  • Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
  • Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software

We offer a competitive remuneration and benefits package, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time. In addition, we maintain highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)). You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.