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Front Desk Associate

2 months ago

Brandon, Manitoba, Canada Empire Inn Full time
Job Title: Front Desk Clerk, Hotel

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Empire Inn. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Provide general information about points of interest in the area, enhancing the guest experience.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
  • Follow emergency and safety procedures, prioritizing the well-being of our guests and staff.
  • Clerical duties, including faxing, filing, and photocopying, will also be a part of your responsibilities.
  • Answer telephone calls and relay messages in a professional and timely manner.
  • Assist clients/guests with special needs, providing personalized support and accommodations.
  • Contact customers to deliver requested wake-up calls, ensuring a smooth and stress-free stay.
  • Provide exceptional customer service, addressing guest concerns and resolving issues promptly and professionally.
Personal Suitability:
  • Client focus: Prioritize guest needs and provide personalized service.
  • Excellent oral communication: Effectively communicate with guests, staff, and management.
  • Excellent written communication: Clearly and concisely document guest interactions and transactions.
  • Reliability: Demonstrate a strong work ethic and commitment to meeting deadlines.
  • Team player: Collaborate with colleagues to achieve common goals and objectives.
Experience:
  • Experience an asset: Previous experience in a front desk or customer service role is highly valued.
Support for Diversity and Inclusion:
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities.
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster.
  • Provides awareness training to employees to create a welcoming work environment for youth.
  • Recruits Veterans and other candidates with military experience through targeted hiring initiatives.
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers.
  • Applies hiring policies that discourage age discrimination.
  • Applies hiring policies that discourage discrimination against members of visible minorities.

Empire Inn is an equal opportunities employer.

Job Type: Full-time

Language: English

Hours of Work: 35 to 40 hours per week