Medical Clinic Operations Manager
3 days ago
Job Title: Medical Clinic Manager
Location: Toronto, Ontario, Canada
Company: RT Medical
About Us: RT Medical is a patient-focused healthcare company that specializes in multi-disciplinary primary care clinics, home care, self-testing products, virtual care, and Allied Health services.
We have a fun, friendly, and results-driven culture that rewards our team members for their contributions to a growing startup. Our patient-centered care approach helps Canadians receive the best possible care.
Reports To: Senior Care Manager
Job Summary: The Medical Clinic Manager is responsible for overseeing the daily operations of RT Medical's primary care clinic. This role involves supervising staff, managing budgets, ensuring compliance with regulations, and maintaining high standards of patient care and service.
Key Responsibilities:
- Operational Management:
- Oversee the daily operations of the medical clinic.
- Ensure efficient patient flow and a positive patient experience.
- Implement and maintain office policies and procedures.
- Manage office supplies and inventory.
- Recruit, train, and supervise clinic staff, including receptionists, medical assistants, and other support staff.
- Conduct performance evaluations and provide feedback.
- Address staff concerns and foster a collaborative work environment.
- Develop and manage clinic budgets.
- Monitor and control expenses.
- Oversee billing.
- Handle payroll and financial reporting.
- Ensure compliance with Ontario healthcare regulations and standards.
- Maintain patient confidentiality and data security.
- Implement quality assurance programs and monitor outcomes.
- Coordinate with external auditors and regulatory bodies as needed.
- Address patient concerns and complaints.
- Ensure high levels of patient satisfaction.
- Promote a welcoming and professional clinic environment.
- Oversee the use and maintenance of electronic health records (EHR) systems.
- Ensure staff are trained in relevant technology and software.
- Troubleshoot technical issues and coordinate with IT support.
Qualifications:
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
- Minimum of 3-5 years of experience in healthcare management or medical office administration.
- Strong knowledge of healthcare regulations and compliance, including Ontario-specific regulations.
- Excellent leadership and interpersonal skills.
- Proficiency in EHR systems and other office software.
- Strong organizational and multitasking abilities.
- Exceptional communication and problem-solving skills.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Collaborative and supportive work environment.
- Commitment to work-life balance.
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