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Customer Service Specialist

3 months ago

Dartmouth, Canada Full Throttle Power Sports Ltd Full time
Position Overview

Join Full Throttle Power Sports Ltd as a dedicated Customer Service Specialist. This permanent role requires a commitment to delivering exceptional service in a dynamic retail environment.

Work Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 to 44 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 3 years to less than 5 years
Work Environment
  • Located in an urban area
  • Engaged in a retail/wholesale establishment or distribution center
Key Responsibilities
  • Address and resolve customer complaints or concerns effectively.
  • Provide accurate information and respond to customer inquiries.
  • Facilitate billing processes for services rendered.
  • Clearly explain the types and costs of services available.
  • Issue receipts and maintain necessary documentation.
  • Keep detailed records and statistics related to customer interactions.
  • Gather and analyze relevant information to assess client feedback and inquiries.
  • Process payments accurately and efficiently.
Technical Skills
  • Proficient in Salesforce and other relevant software.
  • Strong internet navigation skills.
  • Competent in MS Excel, MS Outlook, MS Windows, and MS Word.
Security and Safety Requirements
  • Basic security clearance is required.
  • Credit and criminal record checks will be conducted.
  • Driver's validity license check is mandatory.
Transportation Requirements
  • Must have own transportation and a valid driver's license.
Work Conditions
  • Attention to detail is crucial.
  • Ability to thrive in a fast-paced environment.
  • Willingness to perform repetitive tasks.
  • Capability to stand for extended periods.
Personal Attributes
  • Punctuality and reliability are essential.
  • Strong client focus and interpersonal skills.
  • Excellent oral and written communication abilities.
  • Flexibility and organizational skills are highly valued.
  • Must be a dependable team player.
Benefits
  • Health Benefits: Includes dental, disability, health care, and vision care plans.
  • Financial Benefits: Potential for bonuses.
  • Other Benefits: Free parking and additional perks available.