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Healthcare Support Specialist

3 months ago

Vaughan, Ontario, Canada Mackenzie Health Full time

Position Overview

The Healthcare Support Specialist plays a crucial role in delivering a range of services that bolster the operations of the unit, adhering to infection control standards and departmental protocols.

Key Responsibilities

  • Aiding unit personnel in relocating chairs, beds, stretchers, machines, and various equipment.
  • Assisting with patient transportation within the unit under direct clinical oversight.
  • Managing the delivery and collection of equipment and supplies.
  • Transporting patient lab specimens, blood tests, and x-rays to designated areas.
  • Establishing isolation protocols (including linen hampers, carts, waste containers, and isolation linen).
  • Distributing linen to patient rooms.
  • Following directives from the healthcare team during emergency situations and peak activity periods.
  • Monitoring and emptying soiled linen receptacles.
  • Ensuring patient rooms are prepared for new admissions.
  • Conducting regular safety inspections of patient rooms (including bed alarm checks and ensuring rooms are free of trip hazards).
  • Performing regular audits as necessary (e.g., Hand-Hygiene Audit Checklist).
  • Assisting in maintaining room cleanliness.
  • Overseeing unit inventory and replenishing supplies as needed.
  • Restocking unit-specific supply carts and managing inventory deliveries to the unit.
  • Maintaining inventory levels of non-just-in-time supply carts and providing inventory lists to the Unit Secretary.
  • Checking and restocking patient/treatment areas and supply carts, including hallway supply carts, linen carts, wound carts, and isolation carts.
  • Collecting restraints, lifts, slings, and other patient-specific equipment for laundry pickup by laundry staff.

Qualifications

  • Completion of Grade 12 education or an equivalent combination of education and experience.
  • A minimum of one year of experience in a healthcare setting is preferred.

Additional Skills

  • Proven technical/mechanical aptitude and dexterity.
  • Strong interpersonal skills.
  • Commitment to excellence in customer service.
  • Effective problem-solving and troubleshooting skills with various equipment.
  • Proficient command of the English language, including reading, writing, and verbal communication.
  • Reliable attendance record.
  • Physical capability to fulfill the essential duties of the position.
  • Ability to utilize key phrases at appropriate times.
  • Demonstrated attendance history.
  • Capacity to perform essential job functions.
  • Exhibits behaviors consistent with Mackenzie Health's Commitment to Caring.
  • Models behaviors aligned with Mackenzie Health's values of Excellence, Leadership, and Empathy.
  • Dedication to providing an exceptional experience for staff and clients in a dynamic healthcare environment.
  • Understanding of the importance of patient and staff safety.

This position is represented by OPSEU.
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.